Shraddha Mishra
Lucknow
Summary
Dynamic Customer Service Representative with a proven track record at HDFC Bank, excelling in problem-solving and communication. Adept at processing transactions with precision and cross-selling banking products, I thrive in fast-paced environments and adapt quickly to new challenges. Proficient in MS Excel, I ensure compliance and maintain meticulous records.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
HDFC Bank
Lucknow
11.2024 - 05.2025
- Resolved customer queries related to savings accounts, cards, loans, and digital banking via calls and emails.
- Processed fund transfers, FD creation, card reissuance, and hotlisting with 100% accuracy.
- Maintained CRM records and followed strict audit and compliance standards.
- Cross-sold banking products as per customer need and profile.
Summer Intern
ITC Ltd Agri Business Division
Lucknow
07.2023 - 09.2023
- Commodity payment, SAP, Taxation, Inventory Management, GST, Transportation, Sales and Purchase.
Account Assistant
Marcos Security Guards Services
Lucknow
09.2019 - 10.2022
- Financial record keeping maintaining accurate and up to date financial record, including invoices, receipts, and payment.
- Account payable and account receivable, processing vendor invoice, preparing salary sheet and managing cash flow.
- Manage PF and ESIC compliance for employees ensure accurate calculation and timely submission of PF and ESIC contribution. prepared and field monthly PF and ESIC return.
Education
MBA - Finance and Accounting
University of Lucknow
Lucknow, UP01.2024
Bachelor of commerce -
Mahatma Gandhi Kashi Vidyapeeth
01.2019
Intermediate -
Shri Prakash Inter Collage
01.2017
Skills
- Time management
- Leadership
- Problem solving
- Good communication skills
- Quick command over learner
- Adaptable in new environment
Activities
- Participate in Lucknow University in International Conference on Attaining Sustainability 75 India marching toward third Largest Economy post 75 Years of Independence.
- Participate in Investment Awareness Program Organized by Department of Commerce, Lucknow University.
- Participate in Abhinandan Organized by Department of Commerce, Lucknow University
- Participate in International Yoga Day, Lucknow University.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Personal Details
- Fathers Name - Late Ashwani Kumar Mishra
- Date of Birth - 14 April 1998
- Hobbies - Yoga, Travelling .
Timeline
Customer Service Representative
HDFC Bank
11.2024 - 05.2025
Summer Intern
ITC Ltd Agri Business Division
07.2023 - 09.2023
Account Assistant
Marcos Security Guards Services
09.2019 - 10.2022
MBA - Finance and Accounting
University of Lucknow
Bachelor of commerce -
Mahatma Gandhi Kashi Vidyapeeth
Intermediate -
Shri Prakash Inter Collage