Shraddha Nabar

• Managed process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow and cut down paperwork by 90%
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Strong presentation skills, product positioning strategy and devising go-to-market plans
• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and fast-paced environment
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Managed projects from concept to completion by orchestrating programs for channel partners.
• Proven ability to learn quickly and adapt to new situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Learned and adapted quickly to new technology and software applications
• Developed and maintained courteous and effective working relationships

• Perform on-boarding of accounts, ensuring strong adoption and ongoing engagement throughout customer's lifetime.
• Orchestrated customer journey for e-commerce clients reducing abandonment rate of buyers by 30%.
• Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in user experience.
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with help of Technical Support team.
• Work closely with Sales teams to share customer insights that inform additional product and service sales opportunities.
• Tracked sales data for analysis and forecasting.
• Assisted customers in troubleshooting product issues and provided timely technical support.

• Researched market trends to identify customer needs and preferences for strategic planning.
• Pitched and on-boarded 3 important prospective into regular clients in a span of 6 months.
• Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
• Created and managed budgets to maximize brand reach and engagement.
• Compiled product and customer data to generate informed customer behavior
• Led operational deliverables for key internal issues.

• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Drive strategy planning for clients with strategy team; understand the fundamentals of the client's business, research and client competition.

• Closed business deals with partner businesses to increase company profits 15% annually
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
• Developed marketing programs for customer acquisition and retention and upsell & cross-sell.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Developed and implemented strategies to increase client retention.

I have also worked at Havas Worldwide, Ogilvy and Paradigm Plus between 2007 and 2011.