Tableau
Shraddha Pandey
Gurgaon
Summary
Organized Key Account Manager with 7 years of experience bringing highly knowledgeable team building, sales techniques and increases of both Key account profitability and company profits overall. Determined to work tirelessly for a company with outstanding communication and contemporary, centralized processes. Ready to take on the responsibility of a sole Key Account Manager or be part of a team.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Lead Enterprise Key Account Manager -Team Lead
Paytail Commerce Pvt Ltd
Gurgaon
02.2022 - Current
- Secured high-value Key accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- I have Key accounts such as Bluestar, Voltas, KAFF Appliance, Kenstar, SAR Group(Livgaurd, LivFast, and LivPure) where i identify and develop relationships with the stakeholders and manage existing business and generate new ones while maintaining a relationship with the stakeholders.
- Handling Market leader Electric Vehicle Brands such as Okaya, Okinawa, TVS, HOP electric TI-Cycle (Murugappa Group)
- Responsible for acquiring small Electric Brand, detailed discussion on Financial and commercial closer front.
- Handling and building a Team for Operational and Merchant engagement front for smooth EMI Transactions.
- Achieved or exceeded company-defined sales quotas.
- Collaborating with Product Team, Technical team and marketing team to make the brand success.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Regional Account Manager
Zomato
Gurgaon
01.2020 - 12.2021
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Regional Growth Team Acting Team lead Handling growth Accounts Aggressive sales Ad sales and revenue generation, Closure skills Conflict Management and Resolution Campaign management, ATL and CTL Aggressive Data Analysis Handling Ux metrics for cluster Customer engagement and communication Sharing project plans to client Cross functional Team work.
- Managed portfolio of 200 Chain Brands outlet like Dominos, Natural Ice-cream, Chai Point, Chaayos and 20-25% growth in sales.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Designed and organized product packages for presentations and sold to Key clients.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Senior Account Manager
Zomato
Gurgaon
10.2018 - 01.2020
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Revenue generation by selling Ad Sales to high Key Account Merchants.
- Originated new business transactions by incorporating expertise and value propositions.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Product Specialist
GE-Wipro Healthcare
New Delhi
11.2017 - 09.2018
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for High range Ultrasound Machine to showcase functionality.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Management Trainee
HT Media Pvt Ltd
Chandigarh
07.2017 - 07.2017
- Conceptualized innovative sales solutions to increase company revenue.
- Handled day-to-day customer or client questions via telephone or email.
- SIP Tittle- "Competitor Analysis for the current & upcoming Promotional Activities for Hindustan Times, Chandigarh Region" Key ResponsibilitiesCompetitor Analysis, Market Research, Brand Promotion
- .
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Management Trainee
GE-Wipro Healthcare
Chandigarh
04.2017 - 05.2017
- Contacted customers to immediately find resolutions for escalated issues.
- SIP Title- "Tapping potential market, creating brand awareness and enquires for Genwork's new- born healthcare products." Key Responsibilities- Market
- Used company reports to analyze sales, gross profit and inventory activities.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Business Development Manager
Megma Services Pvt Ltd
Noida
05.2015 - 06.2016
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Collaborated with sales and marketing departments to support project rollout.
- Created reports and presentations detailing business development activities.
- Represented company and promoted products at conferences and industry events.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Education
MBA - Marketing
Christ University
Banglore 07.2016 - 05.2018
Bachelor of Science - Botany
Banaras Hindu University
Varanasi 08.2012 - 07.2015
High School Diploma -
Swami Harsewanand Public School
Varanasi 04.2011 - 06.2012
High School Diploma -
Central Hindu Girls School
Varanasi 04.2001 -
Skills
Team leader
Key accounts development
Key account management
Key Performance Indicator (KPI) Monitoring
Relationship selling
Sales lifecycle management
Product and service sales
MS Office
Decision-Making
Software
Power BI
MS Office
SQL
Certification
CBAP - Certified Business Analysis Professional
Timeline
Lead Enterprise Key Account Manager -Team Lead
Paytail Commerce Pvt Ltd
02.2022 - Current
Regional Account Manager
Zomato
01.2020 - 12.2021
Senior Account Manager
Zomato
10.2018 - 01.2020
Product Specialist
GE-Wipro Healthcare
11.2017 - 09.2018
Management Trainee
HT Media Pvt Ltd
07.2017 - 07.2017
Management Trainee
GE-Wipro Healthcare
04.2017 - 05.2017
MBA - Marketing
Christ University
07.2016 - 05.2018
Business Development Manager
Megma Services Pvt Ltd
05.2015 - 06.2016
Bachelor of Science - Botany
Banaras Hindu University
08.2012 - 07.2015
High School Diploma -
Swami Harsewanand Public School
04.2011 - 06.2012
High School Diploma -
Central Hindu Girls School
04.2001 -