Shraddha Pophale

• Leveraged SQL, Excel dashboards, and Power BI for data visualization and year-to-date (YTD) financial analysis, enabling early detection of fraudulent patterns and exceptions critical to loss prevention.
• Identified and corrected cash differences stemming from misaligned expense lines, improving financial accuracy and internal accountability.
• Reduced expense lines by 10% between 2023 and 2024 through targeted audits using Excel-based analysis, identifying high-risk areas and uncovering fraudulent transactions and non-compliant spending.
• Conducted an in-depth expense analysis to correct misclassified entries and ensure financial accuracy, while aligning expenditures with internal policies and SOP adherence.
• Collaborated cross-functionally with area managers, shop teams, and finance personnel to gather missing documentation, reinforcing internal controls, and streamlining audit workflows.
• Ensured every transaction was properly supported with digital receipts, approval confirmations, and ticket numbers, boosting SOX audit preparedness and compliance audit efficiency.
• Maintained comprehensive, automated audit trails using audit tools and Excel-based monitoring, supporting regulatory compliance and improving transparency for internal reviews.

• Enforced policy adherence across retail betting shops by requesting and validating purchase receipts, cross-checking transaction dates, and ensuring all supporting documentation met compliance standards.
• Reviewed shop expense invoices for accuracy and policy compliance prior to payment processing, reducing the risk of erroneous or unauthorized payments.
• Responded promptly to inquiries from internal stakeholders regarding travel and expense (T&E) issues, offering guidance and resolving concerns in alignment with internal policies.
• Prepared detailed reports on fraud incidents for management review and raised incidents in Service Now.
• Prepared comprehensive evidence packages using Power BI data visualizations and Excel automation to support risk investigators in identifying the root causes of cash variances, enabling targeted corrective actions.

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• Delivered technical support to customers through phone, email, and remote access tools.
• Handled 45+ chats everyday and resolved conflicts regarding stuck payments and rewards on Google Pay application
• Acted as bilingual representative, assisting users in Telugu, Hindi, English, and Marathi.
• Compiled daily activity reports, detailing call volume and average handling time.
• Employed advanced technical skills to troubleshoot complex issues and implement effective solutions.

• Managed a high volume of customer service calls, chats, and emails daily, resolving queries related to order placement, shipping, Amazon Prime, refunds, and troubleshooting various issues
• Provided technical support for Amazon devices, including Kindle and Alexa, assisting customers with setup, usage, and troubleshooting technical problems.
• Advised customers on current promotions, upgrades, and available subscriptions under their existing plans, helping them maximize their Amazon experience.
• Consistently adhered to performance metrics, including Chat Handle Time (CHT) and Phone Handle Time (PHT), maintaining high service standards, and meeting all company policies.