Summary
Overview
Work History
Education
Skills
Certification
Details
Personal Information
Languages
Hobbies and Interests
Languages
Accomplishments
Timeline
Generic

Shraddha Prasad

Hyderabad

Summary

Experienced in managing employee and community programs, and dedicated to successfully directing business operations. Assessing & Encouraging peer skills & knowledge levels in relation to their given responsibilities on a regular basis. Overall holding 4 years of experience. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Trainer

Wipro Technology
Hyderabad
09.2020 - Current
  • Develop and Deliver Comprehensive training programs to onboards new hires and upskill existing employees
  • Design training material, including presentations, manual and interactive activities
  • Evaluate the effectiveness of training programs through assessments, surveys and feedback session, making continuous improvements as needed.
  • Communicating project status updates & ideas to Client.
  • Provide one-on-one coaching and support to employees struggling with specific skills or tasks
  • Successfully handled 6 New projects by meeting client expectation and requirements leading to the establishment of trust & receiving more project
  • Act as a liaison between management and frontline employees, conveying feedback,concerns and suggestion for process improvement
  • Ensure that training materials and content accurately reflect current processes, procedures and compliance standards,keeping them updated as necessary
  • Supported other departments within the organization by providing specialized training services upon request.
  • Taking quick refresher session on policy based on requirement & performance
  • I hold good process knowledge and experience in content Moderation.
  • Coordinate with internal stakeholders to identify process inefficiencies or compliance risk and develop training interventions to migrate them

Process Executive - Tax Authority

Cognizant Information Technology
Hyderabad
04.2018 - 06.2019
  • Worked for Client Bank of America for mortgage loan
  • Played a critical associate role at the time of new transitions
  • Initiatively trained the new associates to gain the process knowledge
  • Helped the team leads by providing Daily Reports to the client, attended the calls for process related updates
  • Worked for self and team to reach more than the given target provided support to the team for any process related queries
  • Experience in dealing with customers in highly professional manner
  • Accurately updating customer records with information and handling compliance in diplomatic way.

Education

MBA (Finance) -

Osmania University
08.2018

Intermediate -

St. Francis College for Women Begumpet
04.2016

Kendriya Vidyalaya Picket
04.2013

Kendriya Vidyalaya Picket
03.2011

Skills

  • Critical thinking and problem solving
  • Leadership
  • Ability to Multitask
  • Fast Learner
  • Ability to Work in a Team
  • Communication Skills
  • Employee Training
  • Virtual Training
  • Orientation and Onboarding
  • Training Method Development

Certification

  • Certified Lean Six Sigma Green Belt Green Belt

Details

Hyderabad, India

Personal Information

Title: SENIOR TRAINER

Languages

  • English
  • Hindi
  • Telugu

Hobbies and Interests

  • Playing indoor and outdoor games
  • Travelling

Languages

Hindi
First Language
Telugu
Intermediate (B1)
B1
English
Proficient (C2)
C2

Accomplishments

  • Received 6 Operations Excellences awards for delivering responsibilities on time and being a good team player
  • Received 2 Victory League award & 2 Zero Attribution Award
  • Received 2 Star Performance award for excellence in delivery
  • Regional level player in Handball and kho-kho
  • Selected for National School level Hand Ball player
  • Certificate holder in Marshal Arts
  • College Internal Cricket team captain
  • Actively Participated in course-oriented events (Moot court, Mock company & Jam session)

Timeline

Senior Trainer

Wipro Technology
09.2020 - Current

Process Executive - Tax Authority

Cognizant Information Technology
04.2018 - 06.2019

MBA (Finance) -

Osmania University

Intermediate -

St. Francis College for Women Begumpet

Kendriya Vidyalaya Picket

Kendriya Vidyalaya Picket

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Shraddha Prasad