SHRADDHA RAO
Madurai
Summary
Results-driven training professional with 1.4 years of leadership expertise in staff development, process optimization, and curriculum design. Accomplished educator with 12 years of experience in Housekeeping & Front Office Management, dedicated to guiding students to academic success through tailored instruction and adept communication skills.
Overview
15
15
years of professional experience
Work History
Assistant Training Manager
Courtyard By Marriott
08.2022 - Current
- Implemented new learning strategies depending upon employees' skill levels.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
Assistant Professor/ Training Placement Co-ordinator
Laxmi Memorial College of Hotel Management
07.2016 - 08.2022
- Facilitated student internships and employment connections, securing placements in esteemed hotels for job opportunities and on-the-job training.
- Conducted evaluations and supervision of student activities, delivering comprehensive reports on academic progress.
- Offered coaching in personality development, resume writing, and interview skills to enhance students' confidence for successful hotel presentations. Applied innovative teaching methods, actively collaborating on curriculum revisions and lesson plans for Housekeeping & Front Office Management.
Lecturer
Srinivas College of Hotel Management
07.2010 - 07.2016
- Conducted lectures in Housekeeping and Front Office Management as per teaching plans, guided by senior lecturers.
- Collaborated on developing teaching materials with peers.
- Evaluated assignments, conducted practical and viva examinations, monitored student progress, and engaged struggling students through interactive sessions. Guided students for inter-collegiate events, achieving high pass percentages.
House Keeping Associate
Park Hyatt Goa Resort
06.2009 - 05.2010
- Ensure ample supplies and meticulous preparation of guest rooms, ensuring timely retrieval of laundry items, and maintaining guest room security and privacy.
- Responsibly manage telephones, promptly addressing guest requests.
- Oversee hotel laundry operations, consistently delivering services to customer locations within specified timeframes. Maintain commendable attendance and actively participate in team-building activities to strengthen working relationships.
Education
Certificate Course - Student Psychology
NITTTR
Chennai04.2021
Master of Arts - Tourism Management
Madurai Kamaraj University of Distance Education
Madurai04.2013
Post Graduate Diploma - Human Resource Management
Roshni Nilaya School of Social Work
Mangalore04.2012
Bachelor of Hotel Management - Hotel Management
Srinivas College of Hotel Management
Mangalore05.2009
Skills
- Demonstrated ability to design and develop effective training programs that align with organizational goals and enhance employee skills
- In-depth understanding of HR practices, including talent acquisition, employee onboarding, performance management, and employee relations Able to integrate HR principles into training programs for comprehensive workforce development
- Proactive and self-assured professional with a knack for self-initiation Possesses strong multitasking skills and thrives in high-pressure environments
- Demonstrates exceptional patience, enabling attentive comprehension and poised handling of situations with a calm demeanor
- Adept in utilizing audiovisual equipment, creating impactful PowerPoint presentations, and proficient in the use of MS Office
- PPE use
Languages
English
Hindi
Kannada
Tamil
Timeline
Assistant Training Manager
Courtyard By Marriott
08.2022 - Current
Assistant Professor/ Training Placement Co-ordinator
Laxmi Memorial College of Hotel Management
07.2016 - 08.2022
Lecturer
Srinivas College of Hotel Management
07.2010 - 07.2016
House Keeping Associate
Park Hyatt Goa Resort
06.2009 - 05.2010
Certificate Course - Student Psychology
NITTTR
Master of Arts - Tourism Management
Madurai Kamaraj University of Distance Education
Post Graduate Diploma - Human Resource Management
Roshni Nilaya School of Social Work
Bachelor of Hotel Management - Hotel Management
Srinivas College of Hotel Management
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