Shraddha S. Bhosale
Pune
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures. Specializing in operations and dedicated to maximizing quality.
Overview
9
9
years of professional experience
6032
6032
years of post-secondary education
Work History
Quality Analyst
Upgrad education Pvt Ltd
Pune
10.2022 - Current
Fraud & AML Monitoring: Monitoring transactions and communications to identify potential fraudulent activities and ensure compliance with AML protocols.
Audit Execution: Conducted sales and SRO call audits to identify loopholes and improve product knowledge.
Process Improvement: Performed chat audits to enhance the chat process and improve lead generation quality.
Problem Resolution: Analyzed issues faced by the sales team and provided actionable solutions to management.
Feedback Loop: Shared consistent feedback to improve overall process quality and highlighted critical issues to management.
Customer support executive
Startek Agnes India Pvt Ltd.
05.2022 - 09.2022
- Customer support through chat and calls.
- Taking an information and resolving the issues of the customer.
- Maintain the relation between customer and company.
- Provide a service and maintain the customer satisfaction
Assistant sales consultant
Paisabazaar marketing and consulting pvt ltd
08.2019 - 06.2020
- Counselling with customer.
- Taking an information and filling the application
- Scanning the documents and processing the loan and the credit cards
- Maintaining the database.
Property and home loan counselor
Metro home lifestyle
12.2016 - 01.2019
- Maintain client database
- Property and home loan counseling
Education
Masters in Management Studies - Finance
YMT College Of Management
Mumbai 03.2015 - 01.2017
B. A. -
CHH. Shivaji College, Satara
SataraH. S. C. -
Arts & Commerce College, Satara
SataraS. S. C. -
D. S. V. Degaon
Skills
- Always like work in team
- Ability to manage several assignments simultaneously, meet deadlines
- Flexible in learning and can convince others easily
- Knowledge in MS Office
- Fraud detection
- AML compliance
- Data analysis
- Process auditing
- Quality assurance
- Customer relationship management
- Sales support
- Problem resolution
- Effective communication
- Attention to detail
- Feedback analysis
- Conflict resolution
Hobbies and Interests
- Communicate thoughts, ideas, and information clearly and concisely both in writing and verbally.
- Able to recognize problems and devise an appropriate plan of action to resolve that problem.
- Organize and interpret complex data.
- Good at generating new ideas.
- Reading
- Travelling
- Dancing
Projects
Birla Sunlife Insurance Company Pvt. Ltd., Ghatkoper branch (Mumbai), market research study on cement sector, Research studies of share market of cement sector on the bases of secondary data (research analysis documents)
Languages
- English
- Hindi
- Marathi
Activities
- Participate in various blood donation camps.
- Participation in Inter-College Competition In During PG
Personal Information
- Father's Name: Farmer
- Mother's Name: Social Worker
- Date of Birth: 03/17/91
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Quality Analyst
Upgrad education Pvt Ltd
10.2022 - Current
Customer support executive
Startek Agnes India Pvt Ltd.
05.2022 - 09.2022
Assistant sales consultant
Paisabazaar marketing and consulting pvt ltd
08.2019 - 06.2020
Property and home loan counselor
Metro home lifestyle
12.2016 - 01.2019
Masters in Management Studies - Finance
YMT College Of Management
03.2015 - 01.2017
B. A. -
CHH. Shivaji College, Satara
H. S. C. -
Arts & Commerce College, Satara
S. S. C. -
D. S. V. Degaon