Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
SHRADDHA SHINDE

SHRADDHA SHINDE

THANE

Summary

Dynamic Workflow Coordinator with a proven track record at ZS, adept at enhancing operational efficiency through innovative process improvements. Skilled in project planning and effective communication, I successfully identified bottlenecks and implemented solutions, driving team performance and ensuring timely project delivery. Committed to fostering collaboration and achieving outstanding results.

Overview

10
10
years of professional experience

Work History

Workflow Coordinator

ZS
Mumbai
10.2023 - Current
  • Oversaw multiple projects concurrently while meeting strict deadlines.
  • Developed and implemented workflow processes to enhance operational efficiency.
  • Coordinated project plans, reviewing them with stakeholders to align expectations.
  • Identified bottlenecks in existing workflows and proposed effective solutions.
  • Conducted user training sessions for newly hired workflows to ensure smooth transitions.
  • Assisted planning staff members to maintain optimal workflow continuity.
  • Participated in stakeholder meetings focused on process improvements and adaptations.
  • Contributed innovative ideas to improve team performance and project outcomes.

Workflow Coordinator

Citi
Mumbai
01.2018 - 01.2023
  • Coordinated project intake from multiple mailboxes, assigning tasks to associates across shifts and hubs.
  • Supervised on-duty operators to ensure consistent quality and timely fulfillment of workflow requirements.
  • Maintained organizational and client confidentiality throughout all operations.
  • Handled escalations, keeping shift supervisors informed of ongoing issues.
  • Ensured prompt responses and timely follow-ups with consultants for effective communication.
  • Collaborated with staff at all levels to resolve operational challenges.
  • Managed day-to-day operations while addressing broader client needs effectively.
  • Assisted management in training coordination, addressing issues, and managing capacity.

Senior Associate

Maersk Global Services
Navi Mumbai
10.2015 - 12.2017
  • Provided freight rates to customers based on specific requests received.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Entered rates into AFLS, adhering to SOPs and maintaining SLA standards.
  • Managed accounts of key clients to ensure satisfaction and retention.
  • Processed QBA and free time requests from customers efficiently.
  • Resolved disputes related to rates and container errors promptly.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.

Education

Mumbai

Skills

Problem solving

Effective communication

Decision-making

Project Planning

Team collaboration

Accomplishments

  • Collaboration Award – 2023 and 2024
  • Rising Star of the Year – 2019

Languages

English
First Language
Marathi
Beginner
A1
Hindi
Beginner
A1

Timeline

Workflow Coordinator

ZS
10.2023 - Current

Workflow Coordinator

Citi
01.2018 - 01.2023

Senior Associate

Maersk Global Services
10.2015 - 12.2017

Mumbai

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SHRADDHA SHINDE