Shraddha Upadhyay

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Generated leads through cold calling and different social media platforms.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.
• Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
• Conducted regular meetings with the startup clients to build positive and productive relationships.
• Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Tracked sales calls in database for relationship management.
• Handled administrative work as well as organizing events and exhibitions

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Generated leads through cold calling and different social media platforms.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
• Developed short-term and long-term sales objectives and strategic plans to meet market needs.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Planned marketing initiatives and leveraged referral networks to promote business development.

Promoted to Senior Business Development Executive after serving for 6 months as Business Development Executive

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored security and handled incidents calmly.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Generated leads through cold calling and different social media platforms.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Created vision and provided leadership for targeting larger prospects.
• Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
• Developed short-term and long-term sales objectives and strategic plans to meet market needs.
• Evaluated current service needs and product satisfaction levels with established customers to improve offerings.

Promoted to Business Development Executive after serving 6 months as Customer Service Representative.