Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Shradha Arora

Lucknow

Summary

Hardworking Quality Manager with talents in strategic planning, statistical process control, and project management. Dedicated to ensuring improvements are implemented. Knowledge of data analytics and data management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Manager

Tata communication Ltd.
Pune
05.2023 - Current
  • 1. Incident Detection and Recording:
    - Ensure accurate and complete documentation of incidents.
    - Verify that incidents are recorded in a timely manner.
    - Maintain high-quality data for incident reporting.
  • Root Cause Analysis and Reporting:
    - Conduct thorough root cause analysis for major incidents.
    - Document findings and ensure corrective actions are implemented.
    - Produce incident reports and trend analyses for continuous improvement.
  • Review and Continuous Improvement:
    - Conduct regular incident reviews to identify patterns and opportunities for improvement.
    - Implement and monitor corrective and preventive actions.
    - Foster a culture of continuous improvement in incident management practices.
  • Change Request Submission:
    - Ensure completeness and accuracy of change requests.
    - Maintain standardized templates and guidelines for submitting change requests.
  • Communication and Documentation:
    - Maintain clear and consistent communication with all stakeholders throughout the change process.
    - Ensure that all change-related documentation is complete, accurate, and accessible.
  • Process Improvement:
    - Identify opportunities for process improvements and efficiencies.
    - Analyze data and feedback to identify trends and root causes of quality issues.
  • Risk Management:
    - Identify and assess quality-related risks.
    - Develop and implement risk mitigation strategies.
    - Monitor and review risk management activities to ensure effectiveness.

Quality Analyst

Vodafone
Bangalore
01.2021 - 05.2023
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Assisted in the development of Quality Assurance procedures and protocols.
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Implemented corrective actions when necessary to improve overall product quality.
  • Provided thorough documentation on all quality control activities and results.

Support Analyst

Vodafone
Bangalore
03.2019 - 01.2021
  • Provided technical support to clients via telephone and email, resolving complex issues.
  • Collaborated closely with other departments to resolve escalated customer issues quickly.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Maintained positive working relationship with fellow staff and management.

Product Advisor

Concentrix
Bangalore
05.2014 - 10.2018
  • Provided product advice to customers in-store and online.
  • Demonstrated product features and benefits to customers.
  • Advised customers on how best to use the product or service they purchased.
  • Assisted customers with product selection based on their needs.
  • Maintained up-to-date knowledge of company's products and services.
  • Managed customer inquiries via phone, email, and chat platforms.
  • Developed and deepened strong customer relationships based on exceptional service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

MBA - International Business

Integral University
Lucknow
01-2023

BBA - Marketing

Centre For Management Studies
Bangalore
05-2017

Skills

  • SOP Development
  • Team Training
  • Compliance Monitoring
  • Corrective Actions
  • Customer Satisfaction
  • Continuous Improvement
  • Issue Resolution
  • Quality Management Systems
  • Performance monitoring
  • Quality processes

Accomplishments

  • Service excellence- 2019-2020

Languages

English
First Language

Certification

  • Project management Foundations- Quality
  • Lean six sigma Foundations
  • Six sigma green belt
  • Six sigma black belt
  • Incident, Change and Project management- Tools and techniques

Timeline

Quality Manager

Tata communication Ltd.
05.2023 - Current

Quality Analyst

Vodafone
01.2021 - 05.2023

Support Analyst

Vodafone
03.2019 - 01.2021

Product Advisor

Concentrix
05.2014 - 10.2018

MBA - International Business

Integral University

BBA - Marketing

Centre For Management Studies

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Shradha Arora