SHRADHA DHAMANKAR
Senior Helpdesk Support Engineer
Mumbai
Summary
Experienced IT Support Specialist with over 7 years of hands-on expertise in managing and supporting Azure Virtual Desktop (AVD/VDI) environments, Office 365 administration, Microsoft Teams, SharePoint, and Exchange Server. Proven track record of delivering reliable end-user support, optimizing virtual desktop infrastructure, and maintaining secure, scalable cloud-based solutions.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Senior Helpdesk Support Engineer
Lionbridge Technologies LLP
01.2020 - Current
- Provide remote support for Azure VDI users, troubleshooting virtual desktop issues.
- Manage Azure Virtual Machines (VMs), FSLogix profiles, and resource optimization.
- Collaborate with IT teams to improve Azure cloud infrastructure performance.
- Administer Office 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams.
- Provide remote troubleshooting for O365 applications and email-related issues.
- Handle user provisioning, license management, and access control in Office 365.
NOC Trainee
Allied Digital Services Pvt Ltd
01.2019 - 12.2019
- Monitored network devices, servers, and cloud services, ensuring high availability and SLA compliance.
- Maintained communication with ISPs to address circuit outages and performance degradation.
- Checking server health, monitoring servers, and troubleshooting server related issues.
Customer Support Executive
Swan Solutions & Services Pvt Ltd
Mumbai
01.2018 - 12.2019
- To create domain accounts in active directory.
- Managing Symantec Endpoint Protection.
- Managing Group Policy update (GUP) servers to keep the client machine with latest definitions.
- Managing the Relay server to keep the client machine updated with latest patch definitions.
- Provide onsite assistance for technical issues involving Symantec endpoint protection upgrades and implementation.
Education
Bachelor of Extc Engineering -
A C Patil College of Engineering
Diploma in Electronics Engineering - undefined
Pillai's HOC Polytechnic
Secondary School Certificate (10th) - undefined
St. Joseph High School
Skills
Azure Virtual Desktop (AVD/VDI) – Configuration & Troubleshooting
Office 365 Administration – Exchange Online, SharePoint, OneDrive, Teams
Azure Infrastructure – Virtual Machines, Active Directory
Remote IT Support – Incident Management & Resolution
NOC Operations & Monitoring – System Health Monitoring & Alerts
IT Security & Compliance – MFA, Access Control, Endpoint Security
Windows Server & Desktop Support – Active Directory, Group Policy, Remote Desktop Services
Timeline
Senior Helpdesk Support Engineer
Lionbridge Technologies LLP
01.2020 - Current
NOC Trainee
Allied Digital Services Pvt Ltd
01.2019 - 12.2019
Customer Support Executive
Swan Solutions & Services Pvt Ltd
01.2018 - 12.2019
Diploma in Electronics Engineering - undefined
Pillai's HOC Polytechnic
Secondary School Certificate (10th) - undefined
St. Joseph High School
Bachelor of Extc Engineering -
A C Patil College of Engineering
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