Shradha Koul
HR Analyst
Pune
Summary
HR Operations professional with 8+ years of global HR shared services experience supporting APAC, EMEA, and US regions. Expertise in Workday HRIS administration, employee lifecycle management, HR automation, payroll operations, and service delivery excellence. Proven ability to improve process efficiency, drive HR transformation projects, and maintain high-quality HR data governance.
Overview
11
11
years of professional experience
1
1
Language
Work History
HR Analyst
Qualys Security
11.2024 - Current
- Manage end-to-end employee lifecycle operations supporting global workforce through Workday
- Execute HR transactions including hires, transfers, compensation changes, promotions, and terminations with 99%+ data accuracy
- Serve as SME for Hire-to-Retire processes improving operational efficiency and compliance standards
- Partner with payroll teams to validate monthly payroll reports ensuring error-free salary processing
- Develop SOPs and process documentation improving knowledge standardization and onboarding efficiency
- Act as primary HR policy support contact, resolving employee and manager queries within defined SLAs
- Maintain confidential employee and payroll data following compliance and data governance frameworks
Senior Associate, Global People Operations
Avalara Technologies
08.2021 - 11.2024
- Led global HR operations process improvements improving service delivery scalability across regions
- Supported Workday enhancement initiatives by gathering business requirements and executing UAT testing
- Managed complex EIB uploads and mass employee data updates ensuring system integrity
- Delivered Tier 1 & Tier 2 HR support via ServiceNow handling high-volume global employee queries
- Built knowledge base articles, SOPs, and job aids reducing ticket resolution time and improving self-service adoption
- Trained new HR Operations team members improving onboarding productivity
- Key Achievements:
- Reduced payroll processing turnaround time from 3 days to 1 day
- Led automation initiatives for Probation Tracking, Payroll Automation, and Departure Workflows
- Improved HR data quality through systematic auditing and data correction
HR Operations Specialist
UBS
10.2019 - 05.2021
- Managed onboarding and employee services operations across PAN India and APAC locations
- Created employee records and processed HR documentation in HRIS and ServiceNow platforms
- Coordinated background verification, compliance approvals, relocation support, and joining formalities
- Managed employee communication and new hire orientation processes
- Supported global mobility tracking and visa coordination support for international hires
Associate HR
Symantec Corporation
09.2016 - 07.2018
- Delivered global HR operations support across India, EMEA, and US regions
- Managed onboarding, offboarding, transfers, and Workday data updates
- Supported payroll coordination with external vendors
- Assisted HR technology deployment and transition projects
HR Executive
SG Analytics
01.2016 - 07.2016
- Managed full-cycle recruitment for analytics, IT, and data science roles
- Conducted sourcing, screening, stakeholder coordination, and vendor management
HR Consultant
SLK Group
03.2015 - 12.2015
- Supported hiring operations for Banking, Insurance, and Finance functions
- Coordinated recruitment drives and interview scheduling
Education
MBA - Human Resource Management
Sinhagad College
PuneBBA - Marketing & HR
DY Patil College
PuneSkills
Workday HRIS Administration(EIBs, UAT)
Employee Lifecycle Management (Hire to Retire)
HR Shared Services & Global Service Delivery
HR Process Automation & Transformation
HR Data Governance & Auditing
UAT Testing & Workday Enhancements
Payroll Operations Support
ServiceNow Case Management
HR SOP & Knowledge Base Development
Stakeholder Management & Cross-Functional Collaboration
Workday
ServiceNow
EIB Data Management
HR Automation Tools
Document Management Systems
MS Excel & Reporting Tools
AWARDS & RECOGNITION
Unit Change Maker Award – Payroll Efficiency Improvement, Certificate of Appreciation – Avalara (2024)
Timeline
HR Analyst
Qualys Security
11.2024 - Current
Senior Associate, Global People Operations
Avalara Technologies
08.2021 - 11.2024
HR Operations Specialist
UBS
10.2019 - 05.2021
Associate HR
Symantec Corporation
09.2016 - 07.2018
HR Executive
SG Analytics
01.2016 - 07.2016
HR Consultant
SLK Group
03.2015 - 12.2015
BBA - Marketing & HR
DY Patil College
MBA - Human Resource Management
Sinhagad College