Shradha Verma
Gurgaon
Summary
Detail-oriented and proactive professional with a unique blend of experience in corporate travel operations, customer experience, and finance. With over a year of experience at a high-growth company like Zomato, I have a proven ability to manage end-to-end travel logistics, coordinate large-scale corporate offsites, ensure policy compliance, and enhance traveler satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Operations
Zomato
Gurgaon
12.2024 - 09.2025
- Managed corporate offsites and large-scale group travel involving strategic planning.
- Directed senior leadership travel logistics with a focus on maximizing operational efficiency.
- Administered corporate travel operations through airfare analysis and budget consultations.
- Facilitated a seamless onboarding for new hires by coordinating relocation and accommodation logistics.
- Formulated and implemented project plans to drive continuous process improvements in travel operations.
- Promptly resolved critical travel escalations to ensure swift issue resolution.
- Ensured strict compliance with all company travel policies and reporting requirements.
- Analyzed traveler feedback to enhance the overall travel experience and prioritize employee comfort.
- Performed quality assurance checks on team communications to maintain professional standards and accountability.
Customer Delight
Zomato
Gurgaon
06.2024 - 11.2024
- Analyzed and resolved complex customer issues in a high-volume, time-sensitive environment.
- Applied a customer-first approach to enhance user satisfaction and build brand loyalty.
- Managed multiple concurrent conversations in a fast-paced environment, consistently meeting performance metrics for response time and resolution rate.
Finance Intern
Wunderman Thompson Studios India
Gurgaon
06.2023 - 07.2023
- Gained valuable insights into key finance areas including Accounting in ERP, Cash Flow management, and Balance Sheet analysis.
- Conducted an in-depth study on Personal Finance, enhancing practical knowledge in Financial Management.
Business Development & Research Specialist Intern
Younity.in
Remote
02.2023 - 03.2023
- Developed strong communication and negotiation skills in a primary sales role.
- Contributed to making and implementing sales strategy.
Education
Bachelor of Commerce - B.Com (Hons.) - Finance
Ramanujan College, Delhi University
Delhi, India06-2024
Skills
- Corporate travel management
- Event management
- Relationship building
- Policy compliance
- Process improvement
- Financial accounting
- Advanced Microsoft Excel
- Customer experience
- Sales & negotiation
Accomplishments
- Best Communicator and Best Decision Maker Award at Younity.in
- Fast Starter Certificate at Younity.in
- Chairman's Medal for academic excellence in six consecutive sessions (2012-2018)
- Scholarship for academic excellence in class 10th
- Proficiency Award in academics in classes 4th to 12th
Certification
- Advanced Excel
Timeline
Travel Operations
Zomato
12.2024 - 09.2025
Customer Delight
Zomato
06.2024 - 11.2024
Finance Intern
Wunderman Thompson Studios India
06.2023 - 07.2023
Business Development & Research Specialist Intern
Younity.in
02.2023 - 03.2023
Bachelor of Commerce - B.Com (Hons.) - Finance
Ramanujan College, Delhi University