Shradha Wattal

1. Strategic Communications

a. Talent Management Craft and implement strategic communication plans to support key talent initiatives including the Performance Management cycle, Great Place to Work recognition programs, and various employee engagement activities.

b. Talent Acquisition Develop compelling content for Internal Job Posting campaigns and Employer Referral programs that effectively attract qualified candidates.

c. Compensation & Benefits Create clear and engaging communications to promote employee benefit offerings such as the myFlex program and Klay Partnership, ensuring employees understand and maximize these resources.

d. Learning & Development Design targeted email communications for various professional development opportunities available across organizational levels and locations.

e. HR Operations Produce clear, user-friendly content explaining HR policies, procedures, systems, and self-service tools to facilitate employee understanding and adoption.

2. HR Innovation & Strategic Achievements

a. Employee Experience Initiatives: Successfully launched and sustained the e-wire program, Peers & Cheers recognition platform, and revamped India-level rewards program significantly enhancing community spirit and employee appreciation.

b. Onboarding Excellence: Redesigned Day 1 employee experience with structured processes for a more impactful introduction to the organization.

c. Data & Insights: Developed comprehensive HR analytics through reports, presentations, and dashboards that translated complex data into actionable leadership strategies.

d. Diversity & Inclusion: Spearheaded impactful DE&I campaigns including the "BeYou Series" and "Parenthood" initiative that showcased the firm's commitment to inclusivity

e. Executive Partnership: Served as a key member of the CHRO's office, facilitating critical conversations with the India Leadership Council. Provided strategic support to City MDs, Business Heads, and India HR Leadership to ensure alignment between HR initiatives and business objectives

3. Executive Office Management & Leadership Positioning

a. Strategic Leadership Support: Provide comprehensive executive assistance to the CHRO through proactive calendar management and travel management to prioritize commitments and productivity while driving effective leadership across geographies and businesses.

b. External Brand Amplification: Strategically position the CHRO as an influential thought leader through targeted media engagements and industry platforms and award bodies.

a. Curriculum & Instructional Excellence: Demonstrated expertise in global teaching methodologies including IB, IGCSE, and Kenyan national education frameworks; implemented dynamic pedagogical approaches including role-play, project-based learning, and simulations to enhance student engagement and comprehension.

b. Community Impact & Student Development: Launched innovative initiatives including Active Friday for holistic personality development; partnered with organizations like the Hindu Religious Education (HRE) and Hindu Council of Kenya to provide specialized learning support; organized educational outreach programs that addressed critical social issues while distributing essential resources to underserved communities.

a. Strategic Excellence: Drove service team revenue beyond 100% of targets while personally exceeding KPIs by 125%; implemented 24/7 customer complaint resolution system that significantly improved satisfaction metrics; led cross-functional process integration resulting in 35% higher account acquisition rates.

b. Operational Innovation: Transformed business intelligence reporting to enhance executive decision-making capabilities; provided strategic oversight of customer service operations across multiple locations including Pune and Kolhapur, ensuring consistent service excellence and operational synergy.

a. Strategic Growth & Revenue: Spearheaded offshore investment banking initiatives targeting HNI clients that expanded portfolio value by 135% for two consecutive quarters; orchestrated comprehensive financial services integration across account opening, credit cards, loans, and offshore investments to enhance cross-selling and customer lifetime value.

b. Risk & Compliance Excellence: Led implementation of ACET processes ensuring robust anti-money laundering protocols and audit readiness; championed operational excellence through rigorous PARA testing, emergency response procedures, and comprehensive security measures across branch operations.

• Monitor cash flow patterns and implement strategies to maintain optimal working capital
• Conduct regular financial audits to ensure accuracy and compliance with accounting standards
• Oversee asset management including depreciation schedules and capital expenditure planning
• Establish and implement customer service protocols that align with PC brand promise