Shradha Paul

• Facilitate customer interactions regarding billing, technical issues, service plans, and international travel.
• Troubleshoot customer issues, raise tickets, and conduct follow-ups for resolutions.
• Manage inquiries related to bills and services to enhance customer understanding.
• Provide assistance with technical concerns while ensuring timely ticket escalation

• Conducted training for new hires on system and British Gas process.
• Delivered on-floor support to enhance team productivity.
• Allocated cases to team members, ensuring timely completion.
• Updated customer billing addresses through calls and emails for accuracy.
• Resolved onshore customer complaints within established timelines.
• Engaged with clients for process mapping and improvement initiatives.

• Conducted spoken English tests for medical candidates appearing for OET Examination
• Recording the tests as per the role plays provided
• Ensured integrity and accuracy of the testing process.
• Maintained comprehensive records of all conducted tests for Venue Manager.

• Worked as Stores Incharge.
• Maintenance of Logs and inventories for purchase stock.
• Entry and release from stores.
• Arranging for purchase of units from the suppliers as per order requirements.
• Negotiating with Vendors for best purchase costs.
• Vendor maintenance.
• Various other support functions for the department.

• Working as Purchase Executive and Back Office Support with the Project Management Team of Medical Division.
• Coordinating for all kick off meetings for in house orders.
• Arranging for LBOs procurement as per client order
• Coordinating for technical compatibility for the Bought Outs
• Negotiating with Vendors for best prices
• Vendor maintenance
• Various other back office support functions

• Planning & Procurement of medical equipments & instruments for the new upcoming Hospital & Healthcare projects, Preparing Tenders, Updating medical equipment information system, Coordination with service personnel of various medical equipments companies, deliver advisory services in operational management to the clients.
• Some of the major projects handled are:
• Shri Mata Vaishno Devi Institute of Medical Excellence, Jammu
• Working in Collaboration with The Arcop Group, USA, for a Hospital by The Jaypee Group, Greater Noida
• Hospital Projects in South Africa
• AIIMS like Institute, Jodhpur
• Hospital by the Sahara Group , Lucknow
• Sterling Group of Hospitals, Ahmedabad
• Holy Family Medical College, New Delhi
• Lady Hardinge Medical College, New Delhi

The responsibilities involved Procurement of medical equipment & instruments, Maintenance of biomedical equipment & instruments, Annual maintenance contract of medical equipment, Preparing & upkeep of log books, Updating medical equipment information system, Handling technical & operational activities of installing biomedical equipments, Updating the inventory of all types of medical equipments installed in the hospital, Coordination with service personnel of various medical equipments companies, Maintenance of equipments by safety inspection & service, Preparing & Implementation of Preventive maintenance schedule.