Shramna Jadhav
Pune
Summary
Business Development professional with a strong operational mindset, experienced in driving pipeline growth while maintaining high standards of CRM accuracy and reporting. Adept at analyzing market and engagement data, supporting revenue workflows, and collaborating across sales, marketing, and operations teams in technology environments.
Overview
7
7
years of professional experience
Work History
Sr. Business Development Representative
SPRY PT
Pune
08.2025 - Current
- Work in a healthcare technology environment, supporting revenue teams through disciplined CRM usage and structured sales operations.
- Utilize Salesforce CRM daily to manage leads, accounts, and opportunities while maintaining high data accuracy and documentation standards.
- Analyze outreach and pipeline data to identify conversion trends, performance gaps, and operational improvement opportunities, contributing to a 25% increase in lead conversion.
- Partner cross-functionally with Account Executives, Marketing, and Operations teams to ensure clean handoffs across stages of the revenue lifecycle.
- Manage a high volume of parallel activities while consistently meeting deadlines through strong prioritization and attention to detail.
- Communicate professionally with clinic stakeholders, reinforcing trust and delivering a positive customer experience throughout the engagement process.
Business Development Representative
Cloud SynApps
Pune
04.2024 - 08.2025
- Supported revenue operations in a technology-driven organization serving U.S. Government accounts, requiring high standards of accuracy, compliance, and documentation.
- Used Salesforce, HubSpot, Salesloft, and NetSuite to track customer interactions, validate operational data, and support internal reporting requirements.
- Supported go-to-market efforts involving Salesforce and ServiceNow solutions for public-sector customers by maintaining structured account data and engagement records.
- Maintained detailed account, activity, and compliance-related documentation to support pipeline visibility, forecasting, and downstream operational workflows.
- Managed a large caseload of accounts while balancing multiple priorities, demonstrating strong attention to detail, timeliness, and process discipline.
Senior Associate - SDR
GEP Worldwide
07.2023 - 11.2023
- Supported early-stage revenue operations for GEP SMART, a cloud-based procurement and supply chain management platform, within a software-focused enterprise environment.
- Identified and engaged key decision-makers across target accounts using Salesforce, Outreach, Lusha, and ZoomInfo, while maintaining accurate CRM records.
- Documented stakeholder insights, business requirements, and engagement outcomes to support pipeline visibility, reporting, and downstream sales workflows.
Inside Sales Executive
GoComet
07.2022 - 03.2023
- Worked within a logistics technology platform supporting sales and revenue workflows through structured CRM usage.
- Used Salesforce and NetSuite to manage account data, track activity, and support reporting accuracy.
- Prepared performance reports using Excel to analyze weekly activity metrics and identify trends.
- Managed multiple accounts simultaneously while maintaining strong attention to detail and timely follow-ups.
- Collaborated with internal teams to ensure accurate data flow and consistent customer communication.
Business Development Associate
ZinnoX
10.2021 - 07.2022
- Worked directly with the founding team to help set up and standardize sales and revenue processes from the ground up in an early-stage environment.
- Conducted market and operational research to identify opportunities for revenue growth, process improvement, and prioritization.
- Implemented and maintained Zoho CRM, ensuring accurate data capture, lead tracking, and documentation of engagement outcomes.
- Assisted in developing strategic plans, performance reports, and dashboards to support business and operational decision-making.
Senior Associate Ops
WNS
02.2020 - 08.2021
- Supported customer service and operational workflows in a technology-enabled services environment, handling customer inquiries across multiple communication channels.
- Utilized NetSuite, SAP, IMI Chat, and Nuance communication platforms in day-to-day activities to document interactions, validate records, and ensure accurate system updates.
- Reviewed and analyzed operational and service-level data to identify trends, recurring issues, and improvement opportunities, escalating risks when required.
- Collaborated with internal support and operations teams to resolve customer issues professionally, demonstrating strong customer service, diplomacy, and issue-resolution skills in time-sensitive situations.
Demand Generation Executive
XDBS
07.2018 - 09.2019
- Executed multi-channel outreach while maintaining accurate activity tracking and documentation.
- Conducted market research to support targeting and campaign effectiveness.
- Analyzed lead conversion and engagement metrics using Excel, preparing weekly performance reports.
- Ensured data accuracy to support sales visibility and operational planning.
Education
MBA - Marketing Management
Narsee Monjee Institute of Management Studies-CDOE
Mumbai07-2024
Skills
- Market & Account Research
- Prospect & Stakeholder Identification
- Proposal & Pricing Support
- Outreach Strategy Execution
- Founder-Led Process Building (Startup)
- Process Documentation
- Workflow Optimization
- Cross-Functional Collaboration
- Task Prioritization & Time Management
- Customer Communication & Support
- Salesforce CRM
- NetSuite
- Google Workspace (G-Suite)
- Microsoft Office
Websites, Portfolios and Profiles
https://www.linkedin.com/in/shramana-jaddhav-830bb3212/
Timeline
Sr. Business Development Representative
SPRY PT
08.2025 - Current
Business Development Representative
Cloud SynApps
04.2024 - 08.2025
Senior Associate - SDR
GEP Worldwide
07.2023 - 11.2023
Inside Sales Executive
GoComet
07.2022 - 03.2023
Business Development Associate
ZinnoX
10.2021 - 07.2022
Senior Associate Ops
WNS
02.2020 - 08.2021
Demand Generation Executive
XDBS
07.2018 - 09.2019
MBA - Marketing Management
Narsee Monjee Institute of Management Studies-CDOE