Shravan K S
CLM Specialist
Bangalore
Summary
Dynamic AML and Client Lifecycle Management (CLM) professional with 4.5+ years of experience at HSBC specializing in KYC, periodic reviews, and Enhanced Due Diligence (EDD). Experienced in managing high-risk client portfolios across investment funds, trusts, multinational corporations, financial institutions, non-bank financial institutions, and government/public sector entities, ensuring strong regulatory compliance. Proven track record of supporting regulatory and internal audits, driving risk-based decision-making, and improving operational processes. Regularly act as backup to the team manager, supporting day-to-day team operations and stakeholder coordination. International exposure through a short-term assignment in Saudi Arabia, collaborating with regional and global stakeholders.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Client Lifecycle Management (CLM) Specialist
HSBC Electronic Data Processing India Pvt. Ltd.
03.2023 - Current
- Independently manage complex, periodic, and event-driven KYC reviews for high-risk, special-category, regulated, and multinational clients.
- Perform detailed client risk assessments, including ownership analysis, adverse media, PEP, EDD, and sanctions risk.
- Act as an escalation point, working with Relationship Managers, Compliance, Risk, and QA teams.
- Maintain consistent 100% Right First Time (RFT), and quality scores across high-complexity portfolios.
- Contribute to process improvement initiatives, calibration discussions, and knowledge-sharing sessions.
- Recognized repeatedly as a top performer and role model for quality, ownership, and reliability.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across our departments.
- Monitored and reported daily KYC workflow and case status to management, including periodic reviews, escalations, and resolution updates, to ensure timely completion and regulatory compliance.
Business Consulting Specialist (Short-Term Assignment)
HSBC Saudi Arabia Ltd.
11.2024 - 05.2025
- Supported CLM operations ensure compliance with global and local regulatory requirements.
- Collaborated with regional and global stakeholders on complex reviews and risk decisions.
- Raised system change requests, improving efficiency and data quality.
- Supported the training of new team members and the stabilization of processes.
- Improved team collaboration by initiating regular strategy meetings.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Associate – KYC / CLM
HSBC Electronic Data Processing India Pvt. Ltd.
11.2022 - 02.2023
- Handled advanced KYC refresh and remediation reviews, with a focus on regulatory adherence.
- Served as a Subject Matter Expert and technical champion, supporting complex cases.
- Acted as the SPOC for post-review completion, ensuring control adherence and timelines.
- Recognized for 100% quality delivery and reliability during critical timelines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
KYC Associate
HSBC Electronic Data Processing India Pvt. Ltd.
08.2021 - 10.2022
- Performed KYC review activities in line with HSBC policies and regulatory expectations.
- Achieved productivity and quality benchmarks consistently, with strong attention to detail.
- Stretching beyond assigned duties when needed for smooth business operations.
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
Education
MBA - Human Resource Management
Jain University
Bengaluru, India01-2024
B.Com - Marketing & Human Resource Management
Christ University
Bengaluru, India01-2021
Skills
Client relationship management
Anti-money laundering reviews
Management of high-risk clients
Regulatory Compliance
Quality control
Stakeholder Management
Process Improvement
Cross-border collaboration
Quality assurance
Team collaboration
Customer relations
Documentation management
Root-cause analysis
Risk evaluation for clients
Awards & Recognition
- Star of Business Services (2025) – Annual award recognizing exceptional performance and significant contribution to business objectives.
- The Shining Star Award (2023) – Annual award recognizing overall performance and consistent excellence.
- All-Rounder Award (Q3 2022) – Recognized for adaptability and strong performance across evolving policies and regulatory requirements.
- Multiple Management Appreciations – Recognized for technical expertise, leadership support, and contribution to team success.
Timeline
Business Consulting Specialist (Short-Term Assignment)
HSBC Saudi Arabia Ltd.
11.2024 - 05.2025
Client Lifecycle Management (CLM) Specialist
HSBC Electronic Data Processing India Pvt. Ltd.
03.2023 - Current
Senior Associate – KYC / CLM
HSBC Electronic Data Processing India Pvt. Ltd.
11.2022 - 02.2023
KYC Associate
HSBC Electronic Data Processing India Pvt. Ltd.
08.2021 - 10.2022
MBA - Human Resource Management
Jain University
B.Com - Marketing & Human Resource Management
Christ University