SHRAVAN KUMAR
Ahmedabad,India
Summary
Operations Team Lead with experience in retail technology, business billing systems, POS operations, and business process management. Currently working at Petpooja, managing operational workflows, cross-functional coordination, inventory and billing processes, technical issue resolution, and retail software operations for business clients. Skilled in operational reporting, product requirement understanding, process optimisation, documentation, and business-technology coordination. Strong interest in international management, digital transformation, retail systems, and technology-driven business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Operations team lead
Petpooja
Ahmedabad, Gujarat
2022.03 - 2026.05
- Led operational and technical support for business billing and retail management software across multi-brand retail clients, managing team of 10 members.
- Managed end-to-end operational workflows including billing systems, inventory management, product mapping, pricing structures, and transaction processing.
- Coordinated with technical, product, and support teams to resolve operational, software, and workflow-related issues efficiently.
- Supported software implementation, onboarding, and user training for retail businesses using POS and business management systems.
- Worked extensively on retail operations management, workflow optimisation, operational troubleshooting, and process improvement initiatives.
- Assisted in operational reporting, escalation management, business data workflows, and documentation processes.
- Gained practical exposure to retail technology systems, FMCG operations, inventory workflows, and software-driven business environments.
- Contributed to operational efficiency and business continuity in high-volume retail and billing ecosystems.
Sales manager
Bajaj Cotext PVT LTD
Ahmedabad, Gujarat
2021.02 - 2022.03
- Managed key accounts, resulting in consistent revenue generation.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Negotiated lucrative contracts to secure long-term client commitment.
Education
Bachelor of Commerce (B.Com) - Advance accounting and Auditing
Gujarat University
Ahmedabad, IndiaSkills
- Retail Operations
- POS & Billing Software Operations
- Business Process Management
- Inventory Management
- Team Leadership & Coordination
- Microsoft Excel & Google Sheets
- Product Requirement Documentation (PRD)
- Business & Technical Requirement Analysis
- Operational Reporting & Documentation
- Understanding of SDLC & Product Management Fundamental
Certification
- IELTS Academic – Overall Band 6.5
- APS Certificate – Completed
LANGUAGES
English – Professional Working Proficiency
Intermediate
Hindi – Native Proficiency
Beginner
Gujarati – Native Proficiency
Beginner
German
Beginner
Affiliations
- Reading, data managment, Playing sports, travelling to nature
Accomplishments
- Recognised as a Star Performer 5 times for operational excellence and team contribution.
- Promoted 3 times within 3 years based on performance and leadership capabilities.
- Transitioned into a team leadership role within 10 months of joining the organisation.
Timeline
Operations team lead
Petpooja
2022.03 - 2026.05
Sales manager
Bajaj Cotext PVT LTD
2021.02 - 2022.03
Bachelor of Commerce (B.Com) - Advance accounting and Auditing
Gujarat University