Shravan Raj
Bengaluru
Summary
Results-driven Store Manager with proven skills in operations management, team development, and customer service. Known for enhancing team performance and maintaining high satisfaction levels through effective training and communication.
Overview
7
7
years of professional experience
Work History
Store Manager
Cafe Coffee Day
Bengaluru
12.2023 - 07.2024
- Managed daily operations and staff scheduling for efficient store functionality.
- Oversaw inventory management to ensure product availability and freshness.
- Trained and developed team members to enhance customer service skills.
- Implemented promotional activities to attract and engage customers effectively.
- Maintained store cleanliness and organization to create a welcoming atmosphere.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored financial transactions for accuracy during cash handling processes.
Store Manager
Jubliant Food Works Limited
Bengaluru
04.2022 - 11.2023
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Clinic Manager
Samvith Neuropsychiatric Center
Bengaluru
01.2019 - 02.2022
- Oversaw daily operations of neuropsychiatric clinic to ensure efficient service delivery.
- Managed staff scheduling to optimize coverage and maintain patient care standards.
- Coordinated patient intake processes to enhance experience and streamline admissions.
- Implemented clinic policies and procedures to align with regulatory requirements.
- Trained new staff on clinic processes, safety protocols, and patient interaction techniques.
- Facilitated communication between healthcare providers to support collaborative care initiatives.
- Monitored inventory levels of medical supplies to ensure availability for treatments.
Training Ace
Jubliant Food Works Limited
Bengaluru
04.2017 - 12.2018
- Collaborated with cross-functional teams to streamline communication and workflow.
- Prepared reports summarizing project progress and team contributions regularly.
- Participated in meetings, providing input on project status and next steps.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Determined consumer needs to provide products and services appealing to larger market.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Bachelor of Arts - Bcom
IIBMRT
Bengaluru 09-2018
Skills
- Customer relationship management
- Financial reconciliation
- Team leadership
- Complaint resolution
- Problem solving
- Adaptability
- Conflict resolution
Timeline
Store Manager
Cafe Coffee Day
12.2023 - 07.2024
Store Manager
Jubliant Food Works Limited
04.2022 - 11.2023
Clinic Manager
Samvith Neuropsychiatric Center
01.2019 - 02.2022
Training Ace
Jubliant Food Works Limited
04.2017 - 12.2018
Bachelor of Arts - Bcom
IIBMRT
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