Shravan Raj
Bengaluru
Summary
Results-driven Store Manager with proven skills in operations management, team development, and customer service. Known for enhancing team performance and maintaining high satisfaction levels through effective training and communication.
Overview
7
7
years of professional experience
Work History
Store Manager
Cafe Coffee Day
Bengaluru
12.2023 - 07.2024
- Managed daily operations and staff scheduling for efficient store functionality.
- Oversaw inventory management to ensure product availability and freshness.
- Trained and developed team members to enhance customer service skills.
- Implemented promotional activities to attract and engage customers effectively.
- Maintained store cleanliness and organization to create a welcoming atmosphere.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored financial transactions for accuracy during cash handling processes.
Store Manager
Jubliant Food Works Limited
Bengaluru
04.2022 - 11.2023
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Clinic Manager
Samvith Neuropsychiatric Center
Bengaluru
01.2019 - 02.2022
- Oversaw daily operations of neuropsychiatric clinic to ensure efficient service delivery.
- Managed staff scheduling to optimize coverage and maintain patient care standards.
- Coordinated patient intake processes to enhance experience and streamline admissions.
- Implemented clinic policies and procedures to align with regulatory requirements.
- Trained new staff on clinic processes, safety protocols, and patient interaction techniques.
- Facilitated communication between healthcare providers to support collaborative care initiatives.
- Monitored inventory levels of medical supplies to ensure availability for treatments.
Training Ace
Jubliant Food Works Limited
Bengaluru
04.2017 - 12.2018
- Collaborated with cross-functional teams to streamline communication and workflow.
- Prepared reports summarizing project progress and team contributions regularly.
- Participated in meetings, providing input on project status and next steps.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Determined consumer needs to provide products and services appealing to larger market.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Bachelor of Arts - Bcom
IIBMRT
Bengaluru 09-2018
Skills
- Customer relationship management
- Financial reconciliation
- Team leadership
- Complaint resolution
- Problem solving
- Adaptability
- Conflict resolution
Timeline
Store Manager
Cafe Coffee Day
12.2023 - 07.2024
Store Manager
Jubliant Food Works Limited
04.2022 - 11.2023
Clinic Manager
Samvith Neuropsychiatric Center
01.2019 - 02.2022
Training Ace
Jubliant Food Works Limited
04.2017 - 12.2018
Bachelor of Arts - Bcom
IIBMRT
Similar Profiles
Nayab ShekhNayab Shekh
Cafe Manager at Cafe Coffee DayCafe Manager at Cafe Coffee Day
Syed Saqib HassanSyed Saqib Hassan
Cafeteria worker at Cafe Coffee DayCafeteria worker at Cafe Coffee Day
B SrivathsanB Srivathsan
Cafe Manager at Cafe Coffee DayCafe Manager at Cafe Coffee Day
Revanasiddappa ARevanasiddappa A
Senior Security Analyst at Joyson Safety SystemSenior Security Analyst at Joyson Safety System
Madhuri KonduruMadhuri Konduru
Assistant Manager at VodafoneAssistant Manager at Vodafone