SHRAVAN S.

Versatile and results-driven professional with hands-on experience across product support, market research, and client relations in dynamic tech and healthcare environments. Adept at optimizing user experiences, enhancing product functionality, and driving process improvements to maximize system efficiency and customer satisfaction. At Carestack, played a key role in streamlining workflows, resolving complex technical issues, and contributing to continuous product optimization initiatives. Prior experience as a Product Specialist and Market Researcher at Soul AI involved executing comprehensive market analyses and providing strategic insights that informed data-driven product enhancements and go-to-market strategies. Further strengthened operational effectiveness and client communication as Office Manager at Tritech Traders, ensuring seamless service delivery and stakeholder alignment. Expert at translating technical processes into clear, actionable guidance for diverse audiences, facilitating smooth user adoption, and increased engagement. Backed by a degree in genetic engineering and certifications in product management, artificial intelligence, digital marketing, and social media strategy, I combine scientific rigor with business acumen. Recognized for analytical excellence, adaptability, and exceptional communication skills, consistently bridging technical solutions and market demands to deliver scalable, customer-centric outcomes. Always eager to embrace new opportunities and to apply my technical expertise, analytical mindset, and passion for optimization in creating impactful, user-focused solutions that drive growth and innovation.

• Google certification in Project Management
• Google certification in digital marketing, SEO, analytics, email marketing, social media marketing, and brand building
• Skill Nation certification- Facebook and Instagram ads
• HIPAA compliance certification

• Successfully resolved 95% of client issues within SLA timelines, significantly improving customer satisfaction scores (CSAT) and reducing ticket backlog as a Product Support Specialist at Carestack.
• Achieved a 25% reduction in average resolution time through proactive troubleshooting, process optimization, and effective cross-functional collaboration with engineering and product teams.
• Consistently maintained above 90% first-contact resolution (FCR), reinforcing client trust and enhancing overall user experience.
• Consistently achieved or exceeded all key performance indicators (KPIs), including CSAT, SLA compliance, resolution time, and quality standards, demonstrating strong accountability and performance excellence.
• Independently built and launched a profitable dropshipping e-commerce website, managing end-to-end operations including website development, digital marketing, supplier coordination, and customer support.
• Demonstrated strong customer relationship management and client engagement skills as Office Manager and Client Relations lead at Tritech Traders, successfully managing multiple client accounts, resolving escalations, and ensuring high retention and satisfaction rates.
• Completed a hands-on internship in Artificial Intelligence, gaining practical exposure to AI technologies, data analysis, and contributing to AI-driven market research strategies.
• Completed a major academic research project on L-glutaminase producing bacteria, showcasing advanced scientific research capabilities, data interpretation skills, and a commitment to in-depth problem-solving.

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