SHRAVAN S.

Versatile and results-driven professional with expertise spanning product support, market research, and client relations in both tech and healthcare sectors. Adept at optimizing user experiences, resolving complex challenges, and translating technical processes into clear, actionable guidance. A strong communicator with a proven ability to enhance workflows, deliver strategic insights, and drive measurable customer satisfaction and business growth. Skilled in product management and AI, blending analytical rigor with sharp business acumen to create value and innovation.

• Google certification in Project Management
• Google certification in digital marketing, SEO, analytics, email marketing, social media marketing, and brand building
• Skill Nation certification- Facebook and Instagram ads
• HIPAA compliance certification

• Successfully resolved 95% of client issues within SLA timelines, significantly improving customer satisfaction scores (CSAT) and reducing ticket backlog as a Product Support Specialist at Carestack.
• Achieved a 25% reduction in average resolution time through proactive troubleshooting, process optimization, and effective cross-functional collaboration with engineering and product teams.
• Consistently maintained above 90% first-contact resolution (FCR), reinforcing client trust and enhancing overall user experience.
• Consistently achieved or exceeded all key performance indicators (KPIs), including CSAT, SLA compliance, resolution time, and quality standards, demonstrating strong accountability and performance excellence.
• Independently built and launched a profitable dropshipping e-commerce website, managing end-to-end operations including website development, digital marketing, supplier coordination, and customer support.
• Demonstrated strong customer relationship management and client engagement skills as Office Manager and Client Relations lead at Tritech Traders, successfully managing multiple client accounts, resolving escalations, and ensuring high retention and satisfaction rates.
• Completed a hands-on internship in Artificial Intelligence, gaining practical exposure to AI technologies, data analysis, and contributing to AI-driven market research strategies.
• Completed a major academic research project on L-glutaminase producing bacteria, showcasing advanced scientific research capabilities, data interpretation skills, and a commitment to in-depth problem-solving.