Microsoft office (Word, PowerPoint, Excel, OneNote, Access)
Shravan S Bangera
Clerk And Recovery Officer
Mangalore
Summary
- Represented Karnataka State in National Youth Fest organized by Indian Red Cross Society in 2018 held at New Delhi.
- Participated and trained in volunteering skills in YRC volunteers State level training camp in 2018 held at Mangalore.
- Trained as a SERV in 2019 held at Bangalore.
- Organized the event Cipher as a Manager in "SCIENTICA-2019" National level inter-collegiate fest of Canara College.
Overview
6
6
years of professional experience
1
1
Language
Work History
Recovery Manager
Bolar Sowharda Co Operative Society Ltd
06.2023 - Current
- Enhanced client satisfaction with timely updates on recovery progress and detailed reports on completed tasks.
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Increased efficiency within the department by identifying areas for process improvement and implementing changes accordingly.
- Improved recovery processes by implementing effective strategies and streamlining communication among team members.
- Mentored junior team members to strengthen their skills, improving overall team performance in managing recoveries.
Junior Support Engineer
Glowtouch Technologies
11.2021 - 05.2023
- Collaborated with developmental team to resolve usability issues and improve website functionality.
- Created comprehensive contingency plans for disaster recovery to prevent data loss.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Documented proper procedures to assist other employees with accurate website development and maintenance.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming chats and emails, providing frontline customer support or assistance with product and service transactions.
Business Analyst
Lazyday
03.2020 - 06.2020
- Assign of Orders.
- Daily revenue report.
- Need to handle customer if there is issue with any order and delivery time.
Education
Bachelor of Computer Science - undefined
Canara Degree College
Mangalore01.2019
Pre-University College - undefined
Canara PU College
Mangalore01.2016
Secondary School - undefined
Sarojini Madhusudan Kushe School
Mangalore01.2014
Skills
I am an excellent communicator and motivator, resulting in good rapport with team members who is willing to work in a 24X7 work environment, handling critical functions
Exceptional prioritization and strong skills in business analysis, program coordination, project management, technical management and communications
Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments
Strong Client management and Relationship Management Skills which includes new suggestion which can be executed for smooth running of the client's business
Ability to keep myself and people around me motivated, with a strong will and wish to learn new technologies
Software
Web hosting Knowledge of DNS, SSL/TLS, SMTP, IMAP/POP3, Servers and Name servers
OS: Windows, Linux
Can configure any mail client application (Gmail, outlook, thunderbird etc)
WordPress – Design and customization
Pega and Genesys Cloud
Salesforce and Genesys Basics
Linux System Administration C, C, HTML, JAVA, SQL Tally ERP 9
Interests
Cricket
Swimming
Timeline
Recovery Manager
Bolar Sowharda Co Operative Society Ltd
06.2023 - Current
Junior Support Engineer
Glowtouch Technologies
11.2021 - 05.2023
Business Analyst
Lazyday
03.2020 - 06.2020
Bachelor of Computer Science - undefined
Canara Degree College
Pre-University College - undefined
Canara PU College
Secondary School - undefined
Sarojini Madhusudan Kushe School