Shravan Varma Yalala
Senior Quality Assurance Administrator
Hyderabad
Summary
Accomplished Senior Quality Assurance Administrator at Wellsfargo International Solutions, adept in business process improvement and statistical quality control. Spearheaded major process enhancements, significantly reducing repeat errors and fostering a culture of continuous improvement. Skilled in utilizing QA tools and advanced MS Excel, I excel in driving quality standards and team productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Administrator
Wellsfargo International Solutions
Hyderabad
04.2012 - Current
- Plan, design and recommend business process to improve and support business activities
- Reviewed and analyzed customer feedback to identify areas of improvement in quality assurance processes.
- Conducted periodic audits of production processes to ensure adherence to established standards.
- Established procedures and quality standards.
- Providing MIS reports to the line of business viz Team Utilization Reports, Daily Productivity & Quality Reports weekly and monthly reports, PMI, MPR, & MBR’s
- Designed and implemented feedback mechanisms to gather insights from employees on process enhancements.
- Deputize my line Manager in her absence and seamlessly handling team to ensure that daily targets are met and reports are sent on timely & accurate basis
- Maintaining query tracker for the team and getting clarifications from LOB Disseminating the same to the team
- Attends calibration calls with LOB and operations team and coach team members based on individual needs to meet the key deliverables
- Was instrumental in successful implementations of major process and application changes
- Responsible to collaborate with operational excellence team and evaluate the ideas of team members to quantify the impact
- Expert in creating Error analysis and action plans to improve the performance of underperformers.
- Spearheaded the introduction of a corrective action system, significantly reducing repeat errors.
- Inspected output samples, checking for faults and quality using appropriate methods.
- Monitored and reported consumer complaints, highlighting trends and triggering action plans for immediate response.
- Fostered a culture of continuous improvement, leading to a noticeable increase in team productivity.
- Collaborated with cross-functional teams to develop quality standards for new product launches.
Education
Bachelor Of Commerce - Accounting And Finance
Wesley College
Secunderabad Skills
Citrix, Share Point, IRIS, Black Knight, ICMP, INDIGO, Lexis Nexis, Nexidia, QA Ticketing Tool
Certification
ISO/IEC 27001 Information Security Associate
Accomplishments
- Received Wellsfargo prestigious Gold Coin Award for Streamlining the process Metrics, KPI's etc.
- Received Wellsfargo Champion Award.
- Completed a Project on Black Knight/MSP client numbers with annualized savings of $42,221.31
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of process improvement ideas.
- Worked directly with senior leadership and stateside LOB for identifying the gaps in the procedures.
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
ISO/IEC 27001 Information Security Associate
07-2024
Senior Quality Assurance Administrator
Wellsfargo International Solutions
04.2012 - Current
Bachelor Of Commerce - Accounting And Finance
Wesley College
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