Shravan Yadav
Indore
Summary
Senior Process Executive with expertise in HIPAA compliance, medical record retrieval, and transaction monitoring. Proven ability to lead teams and streamline operations, ensuring high-quality service delivery. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Senior Process Excecutive
Annova Solutions Pvt Ltd
Indore
10.2022 - Current
- Leading medical records retrieval operations, ensuring HIPAA compliance and SLA.
- Compliance, managing team productivity, and coordinating with healthcare.
- Providers, handling client communication and escalations, monitoring.
- TAT and accuracy, conducting quality audits, and preparing performance reports.
Senior Transaction Processor
Conduent/Continuum Global Solutions
Indore
10.2018 - 07.2022
Role and Responsibilities :-
- Handled payment gateway investigations, monitored pending, and Failed transactions, reviewed user KYC, performed UPI, and account.
- Transaction monitoring, and escalated fraud-related issues after detailed analysis.
Payment processor / Financial executive
Teleperformance
Indore
11.2017 - 10.2018
Role and Responsibilities :-
- Investigate the payment status in the payment gateway. Detects problems in pending and failed transactions.
- Escalating the fraud-related concern to the higher team with proper investigation.
- Reviewing the user's KYC and e-wallet.
- Transaction monitoring of the account and UPI payment investigation.
- Dealing with cashback and offers-related concerns raised by the customer.
Senior Sales Excecutive
Firstsource Solutions Pvt Ltd
Indore
09.2016 - 07.2017
- As a Senior Sales Executive handling ICICI Prudential Life Insurance.
- Processes, catering to both NRI and Indian customers.
- Responsible for explaining insurance products, addressing.
- Customer queries, generating leads, closing sales, and maintaining.
- Customer relationships, and ensuring high service quality through.
Education
BBA - Business Administration
Institute of Engineering And Management
03-2016
Higher Secondary - PCM
Excellence Bal Vinay Mandir
Indore03-2013
High School Diploma -
Vivekannand Higher Secondary Scool
Khirkiya03-2011
Skills
- Medical record retrieval
- HIPAA compliance
- Payment investigations
- Fraud detection
- Transaction monitoring
- KYC verification
- Client relationship management
Project Details As Project Lead
Project Name :- Health Plan and Medical Records Retrival
The project mainly focused on dealing with doctors' offices, and contact the hospital through a call and email to collect medical records.
Period: 1 year
Team size: 75
Hobbies
- Listening to music
- Watching movies
- Play cricket
- Singing
Strength
- Versatility
- Punctuality
- Enthusiasm
- Respectfulness
Declaration
I hereby declare that all the details furnished above are true to be best of my knowledge and belief.
Timeline
Senior Process Excecutive
Annova Solutions Pvt Ltd
10.2022 - Current
Senior Transaction Processor
Conduent/Continuum Global Solutions
10.2018 - 07.2022
Payment processor / Financial executive
Teleperformance
11.2017 - 10.2018
Senior Sales Excecutive
Firstsource Solutions Pvt Ltd
09.2016 - 07.2017
BBA - Business Administration
Institute of Engineering And Management
Higher Secondary - PCM
Excellence Bal Vinay Mandir
High School Diploma -
Vivekannand Higher Secondary Scool