Shravani Bhosale
Pune
Summary
Experienced HR Operations and Employee Support professional with expertise in offboarding, payroll, and benefits administration. Led the Exit Connect Call initiative at VOIS, streamlining offboarding processes and enhancing employee experience. Managed SLA-based queries, payroll data, and benefits support at Infosys BPM, ensuring compliance and efficiency. Provided technical assistance and process training at Wipro, resolving system-related issues and improving user productivity. Proficient in SAP, SuccessFactors, and HR service management tools, with a strong focus on process improvement and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Executive
VOIS
04.2024 - 01.2025
- Led the Exit Connect Call initiative to enhance the offboarding process by addressing exit procedures, final settlements, and documentation requirements. Facilitated clear communication between employees and HR/payroll teams, ensuring smooth transitions. Implemented process improvements based on employee feedback for a better offboarding experience.
- Efficiently handled employee inquiries related to HR policies, benefits, payroll, exit formalities, and other operational concerns.
- Maintained a high level of employee satisfaction by delivering clear and well-documented responses.
- Analyzed key project metrics and performance indicators to provide insightful reports.
- Utilized SAP and SuccessFactors to manage employee records, payroll, benefits, and exit formalities.
Senior Process Executive
Infosys BPM
06.2022 - 04.2024
- Handled SLA-based tickets and calls to efficiently address and resolve employee queries within the defined service-level agreements, ensuring timely and satisfactory responses.
- Managed the process-related mailbox, including responding to inquiries, escalating issues as needed, and ensuring that all communications were documented and addressed appropriately.
- Maintained and updated employee data, including work records, payroll information, and other essential details, ensuring accuracy and compliance with company policies and regulatory requirements.
- Assisted employees with benefits programs, providing clear explanations regarding eligibility, coverage, and enrollment processes to help them make informed decisions about their benefits.
System Administrator
Wipro
07.2021 - 06.2022
- Provided comprehensive technical support to users by diagnosing and resolving system-related issues, ensuring minimal downtime and optimal system performance.
- Investigated and troubleshot application-related issues, working closely with end-users to identify root causes and implement effective solutions.
- Assisted new employees with process-related training, guiding them through system functionalities, company workflows, and best practices to enhance productivity and efficiency.
Education
MBA - Human Resources Management
Dr. D. Y. Patil Vidyapeeth
Pune, India03-2024
BBA - Human Resources Management
MIT, Arts, Commerce & Science College
Pune, India04-2019
Skills
- Customer Service
- Team Player
- Good Listener
- Project Management
- Good Vocabulary and Communication skills
- Approachable and Friendly nature
Additional Information
- HRIS
- Exit Orientation
- Background Verification (BGV)
- Employee Engagement
- Payroll Management
- Query Resolution
- Systems, Applications & Products in Data Processing (SAP)
- SuccessFactors
- ServiceNow
- Mail Handling
Timeline
Senior Executive
VOIS
04.2024 - 01.2025
Senior Process Executive
Infosys BPM
06.2022 - 04.2024
System Administrator
Wipro
07.2021 - 06.2022
MBA - Human Resources Management
Dr. D. Y. Patil Vidyapeeth
BBA - Human Resources Management
MIT, Arts, Commerce & Science College
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