Summary
Overview
Work History
Education
Skills
Timeline
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Shravani Mole

Shravani Mole

Pune

Summary

Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

4+years of Professional Technical project management experience offering a wealth of technical knowledge and the ability to support global customers for application support.

Overview

4
4
years of professional experience

Work History

Project Co-Ordinator

Tata Communications Ltd
Pune
04.2023 - Current
  • Created dashboards using various tools such as JIRA to track project progress and milestones.
  • Participated in feature design discussions offering insights from an Agile perspective when necessary.
  • Acted as a servant leader to the development team by removing impediments and resolving conflicts.
  • Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
  • Assisted with release planning and coordinated efforts between multiple teams working on related projects.
  • Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
  • Led daily stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Delivered results using strong understanding of project management methodology and PMO standards.
  • Maintained project schedules by managing deadlines and adjusting workflow.

Project Consultant

Tata Communications Ltd
Pune
04.2022 - 04.2023
  • Performed regular reviews of project documentation and communicated results with relevant personnel.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Assessed, monitored and reported on work progression.
  • Coordinated with leads to identify and outline solutions to client-specified challenges.
  • Served as point-of-contact to support order management, testing and reporting.

Customer Service Executive

Tata Communications Ltd
Pune
08.2019 - 04.2022
  • Worked for Clients from Canada regions like Alberta, British Columbia.
  • Technical Project Coordinator Responsible for design of TELUS voice network and Data network.
  • Coordinate with customers for the purpose of meeting the requirements.
  • Provide the support for installation, disconnection, location move requests.
  • Understand the criticality of cases and meet initial response time as defined in SLA.
  • Follow up and bridge calls initiation during escalations and high severity problems along with onshore BSA, CSA and Implementation managers.
  • Clearly communicated problems and progress to upper management.
  • Handling all types of onshore calls, conferences.
  • Conducted Trainings and Support for the new team members.

Education

Bachelor of Engineering in Electronics And Telecommunications -

Pune Institute Of Computer Technology
Pune
06.2019

Diploma in Industrial Electronics -

New Polytechnic
Kolhapur
06.2015

High School -

Holy Cross Convent High School
Kolhapur
06.2012

Skills

  • Relationship Building
  • Strategic Planning
  • Customer Management
  • Flexible and Adaptable
  • Resource Management
  • Time Management
  • Project Coordination
  • Verbal and Written Communication
  • Volunteer Management
  • Documentation and Reporting
  • Team Leadership

Timeline

Project Co-Ordinator

Tata Communications Ltd
04.2023 - Current

Project Consultant

Tata Communications Ltd
04.2022 - 04.2023

Customer Service Executive

Tata Communications Ltd
08.2019 - 04.2022

Bachelor of Engineering in Electronics And Telecommunications -

Pune Institute Of Computer Technology

Diploma in Industrial Electronics -

New Polytechnic

High School -

Holy Cross Convent High School

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Shravani Mole