Shravan K Wadhwa

Handle responsibility of providing Monitoring & trobleshooting in production enviroment
Creating Change tickets for new releaeses and implement.
Under 1st level assurance perform & address queries related to service restart, cpu, memory, adding space into disks & performance issues on Virtual machines.
Managing Hyper V enviroment which includes Creating, Managing, Configuring of virtual machines.
Perform daily health check on production.
Also coordinate with clients/ stakeholders over phone calls, teams & email when required.
Analyse & escalate critical issues with in target & also dispatch the ticket to appropriate queue as per routing matrix

Established and maintained productive working relationships with stakeholders.

• Configuring AWS services such as EC2 instances, EBS, Route 53, ELB,ACM,S3.

• Right-Sizing of instances manually and through SSM.

• Adding tags to servers, Volumes, Security Group, Network Interface manually

• Worked on create/detach/attach/deletion/Modify of Volumes, Security groups.

• Volume encryption, Volume extension, Volume type change.

• Basic troubleshooting of Trendmicro, Splunk.

• Cleanup unused and untagged EBS volume manually

• Right-Sizing of instances, Migrating instance from intel to AMD Processor.

• Update Tags from AWS CLI

• Moving data from S3 to local and local to S3

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Spearheaded compliance efforts and developed best practices to drive continual process improvements.

•Responsible for troubleshooting LAN and support on remote locations.

•Responsible to monitor alerts on monitoring tool and further troubleshoot for remove alert.

•Responsible for alert monitoring and tickets creation and work on tickets.

•Responsible for work on user request related to network issues.

•Active directory configuration and management

•Managing &Configuring DNS, DHCP Servers

•Configuring and troubleshooting Local and Network printers.

•Creating and maintaining SOP’s for operations and trainings.

Client - Hewlett Packard

Designation - IT Analyst

• Actively working on ticketing tool using HPSM tool.

• Email ID creation in Office 365, assigning license and Password resets in Active Directory.

• Providing Share drive access to the users.

• Troubleshooting Skype for business and OneDrive issues.

•Configuring and Troubleshooting of Email Clients like MS Outlook

•Responsible for troubleshooting LAN and support on remote locations.

•Responsible to monitor alerts on monitoring tool and further troubleshoot for remove alert.

•Responsible for alert monitoring and tickets creation and work on tickets.

•Responsible for work on user request related to network issues.

•Active directory configuration and management

•Managing &Configuring DNS, DHCP Servers

•Configuring and troubleshooting Local and Network printers.

•Creating and maintaining SOP’s for operations and trainings.

•Requesting and coordinating vendor support.

•To diagnose and resolve software and hardware incidents, including operating systems across a range of software applications.

Client: Wipro Technologies

Designation: Windows Administrator

•Responsible for troubleshooting LAN and support on remote locations.

•Responsible to monitor alerts on monitoring tool and further troubleshoot for remove alert.

•Responsible for alert monitoring and tickets creation and work on tickets.

•Responsible for work on user request related to network issues.

•Raising change request if required any changes on network or security level.

•Resolving issue by coordinating with local team if engineer is not available at location.

•Installation and configuration of Application software’s like MS outlook and MS Office.

•Installation and configuration of Support Hardware’s.

•Managing file server and provide share drive access to the users across the location.

•Experience in End-user Support and working on ticketing tool like IT Management tool, Service connect tool, CA Service Desk Manager, Wipro Helpline tool v1.0 and v2.0.

•Experience in Generating reports on Pending call status, displaying daily dashboard on End- user Support.

•Troubleshoot Office 365 related issues of outlook.

•Managing site level permissions in SharePoint 2007 and 2010.

•Updating windows and antivirus manually or remotely.