Shravan Kumar Guulla

Roles and Responsibilities

• Management of alerts on warning signs (pertaining to PEP/sanctions)
• Make ensuring that, if appropriate, external KYC requirements are followed in accordance with AML and CDD policies and procedures
• As required by the Global KYC Procedures, conduct the necessary KYC screening on new clients by recording and verifying the data gathered about them from a range of independent research sources
• Finalize the KYC on boarding process for incoming and departing customers (KYC Refresh) by examining client files, vendor databases, and entered data
• Automated ID verification in real time, customer data protection, and KYC/AML compliance assurance
• Monitoring wire transfers and ACH transactions, seeing questionable trends in the transactions, and reporting questionable activities
• Suspicious activity report-examining a transaction that might be related to financing terrorism or money laundering
• Risk evaluations and transaction tracking
• Carrying out due diligence on new clients, including gathering documents, seeking KYC information, reviewing and validating the evidence that has been received, and doing an analytical risk assessment
• Online identity verification procedures aid in the prevention of financial crimes such as terrorist financing and online fraud
• Continuous transaction monitoring reduces risk and guarantees client due diligence
• Systems for customer identity management include fraud detection, politically exposed person lists, and penalty lists
• Conduct quality audits, create target reports, establish team goals, and verify internal compliance
• Investigate any suspicious clients you find, as well as their transactions, and report your findings to the KYC/AML compliance officer
• Mentoring and nurturing the new batches
• Owning the mentoring documenting + process
• Gathering/giving feedback from newbies through 1:1s
• This includes also daily reports and flagging potential issues and low performers
• Handled second level of escalated emails for customer questions where customer needs next intervention
• Flagging refresher needs, improvement areas to team and collaborating with QA and Trainers to get this done
• Also, doing SBS as per the strategic planning to make up their pace and quality
• Refresher/Training Overview: Flagging refresher needs, improvement areas to team and collaborating with QA and Trainers to get this done
• Also, doing SBS as per the strategic planning to make up their pace and quality.

Roles and Responsibilities

• Revise the terms and conditions of agreements and the return policy
• Customer personal information is verified as part of the KYC process
• Keeping a complaint log, investigating the reasons behind the complaints, and offering clients a resolution
• Answer questions from clients and make sure the issues are fixed
• Create target reports, assign team goals, and carry out quality audits.

Roles and Responsibilities

• Assist with the needs of customers and respond to the concerns and feedback of customers
• Analyzing and reporting customer data to devise new strategies or update the existing ones
• Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion
• Assisting them if they are facing a problem and troubleshooting it
• Ensuring the customer has a positive experience with the company
• Fostering a healthy relationship between the client and the customer
• Overseeing timely delivery and payment of sales orders
• Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

Roles and Responsibilities

• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Gather feedback from customers or prospects and share with internal teams.

Roles and Responsibilities

• Core Job was to take calls, assisting and placing the requests for customers and creating a Service Request and also was given the additional responsibility to check the login timings of the team members
• Handle customer escalations
• Served as Email and worked closely to align outbound life cycle initiatives for all clients
• Responsible for providing training materials regarding the process updates and KT for new process consultants
• Generate target reports, set goals across the team, perform quality audits
• Explain about the refund policy, terms and conditions of agreements.