Shravan Kumar Guulla

Roles and Responsibilities

• Interpreted and applied anti-money laundering regulations to identify and recommend compliance changes as appropriate.
• Collected and examined financial statements and documents to assist in identifying unusual transaction patterns. Conducted due diligence searches in various third-party and internal databases.
• Implemented and maintained appropriate KYC and enhanced due diligence compliance standards.
• Coordinated with internal partners such as Front, Middle, and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production.
• Initiated and completed high-quality KYC files inclusive of data input, research, and analysis.
• Identified data anomalies and assisted with root cause analysis to minimize errors.
• Maintained detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes.
• Independently managed multiple simultaneous requests inclusive of customer data maintenance in a high-pressure work environment.
• Implemented AML monitoring and transferring system.
• Performed periodic file reviews ensuring activities are reviewed in a holistic manner across the spectrum of products and services used by the customer.
• Ensured CDD is properly performed by the LOBs and EDD is applied in cases where warranted to mitigate AML/TF.
• Analyzed large quantities of information, identifying trending including establishing appropriate metrics to determine changing risk elements.

Transaction Monitoring:

• Facilitate the Transaction Monitoring process for the Research, Monitoring and/ or Analytic teams
• Perform trend analysis, univariate and multivariate analysis for scoring and thresholds for AML behavioral scenarios
• Monitoring wire transfers and ACH transactions, seeing questionable trends in the transactions, and reporting questionable activities
• Suspicious activity report-examining a transaction that might be related to financing terrorism or money laundering
• Risk evaluations and transaction tracking
• Carrying out due diligence on new clients, including gathering documents, seeking KYC information, reviewing and validating the evidence that has been received, and doing an analytical risk assessment
• Online identity verification procedures aid in the prevention of financial crimes such as terrorist financing and online fraud
• Continuous transaction monitoring reduces risk and guarantees client due diligence
• Systems for customer identity management include fraud detection, politically exposed person lists, and penalty lists
• Conduct quality audits, create target reports, establish team goals, and verify internal compliance

AML Analyst:

• Serve as escalation point within Transaction Risk Monitoring for potential AML/CTF alerts to provide guidance on the nature of alerts and actions required, and partners in, or assumes, the investigation based on complexity and risks
• Provides training and guidance to agents to help enable AML/CTF detection and handling
• Assesses thresholds for the production of transaction reports that enable detection of unusual activity, and coordinates with AML/CTF Compliance on modifications needed to help ensure effectiveness of transaction monitoring reports
• Establishes standards and rules based surveillance monitoring and intelligence systems requirements - rules applied using series of transaction filters or a rules engine applying multiple rules and overlapping rules and filters, as well as customer-account profiles, for transaction and behavioral detection as needed
• Develops and executes procedures, and processes for investigation and reporting of unusual activity from non-transaction sources within the business such as subpoenas, complaints, and employee ethical violations derived from unlawful activity
• Establishes with Compliance clear and defined escalation and engagement processes that includes from the point of initial detection to disposition of the investigation/alerts
• Utilize reliable and trusted data sources, such as government registers and reputable business databases.
• Establish clear communication channels with business entities to clarify and rectify any discrepancies in the provided data.

Additional Responsibilities:

• Mentoring and nurturing the new batches
• Owning the mentoring documenting + process
• Gathering/giving feedback from newbies through 1:1s
• This includes also daily reports and flagging potential issues and low performers
• Handled second level of escalated emails for customer questions where customer needs next intervention
• Flagging refresher needs, improvement areas to the team, and collaborating with QA and trainers to get this done.
• Also, doing SBS as per the strategic planning to make up their pace and quality
• Refresher/Training Overview: Flagging refresher needs, improvement areas to team and collaborating with QA and Trainers to get this done
• Also, doing SBS as per the strategic planning to make up their pace and quality.

Roles and Responsibilities

• Revise the terms and conditions of agreements and the return policy
• Customer personal information is verified as part of the KYC process
• Keeping a complaint log, investigating the reasons behind the complaints, and offering clients a resolution
• Answer questions from clients and make sure the issues are fixed
• Create target reports, assign team goals, and carry out quality audits.

Roles and Responsibilities

• Assist with the needs of customers and respond to the concerns and feedback of customers
• Analyzing and reporting customer data to devise new strategies or update the existing ones
• Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion
• Assisting them if they are facing a problem and troubleshooting it
• Ensuring the customer has a positive experience with the company
• Fostering a healthy relationship between the client and the customer
• Overseeing timely delivery and payment of sales orders
• Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

Roles and Responsibilities

• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Gather feedback from customers or prospects and share with internal teams.

Roles and Responsibilities

• Core Job was to take calls, assisting and placing the requests for customers and creating a Service Request and also was given the additional responsibility to check the login timings of the team members
• Handle customer escalations
• Served as Email and worked closely to align outbound life cycle initiatives for all clients
• Responsible for providing training materials regarding the process updates and KT for new process consultants
• Generate target reports, set goals across the team, perform quality audits
• Explain about the refund policy, terms and conditions of agreements.