Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Quote
Interests
Websites
Timeline
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Shravan Kumar Veeramally

Shravan Kumar Veeramally

Hyderabad

Summary

With 19+ years of experience across multiple fields,

As an Operations Manager, I excel at effectively managing volumes within SLA while maintaining a 95% quality rate. My focus lies in ensuring compliance with regulatory requirements and internal audits, as well as driving process improvement projects within the line of business. I have successfully executed process migrations from the US to India and from Gurugram to Hyderabad as part of contingency planning. Through meticulous attention to detail and dedication to cultivating efficient environments, I have achieved improved team efficiency and reduced error rates. Moreover, I have implemented impactful business process improvements that significantly reduced financial losses. Additionally, I led the automation and implementation of RPA.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dynamic individual with hands-on experience in Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

21
21
years of professional experience
3
3
Certification

Work History

Assistant Vice President of Operations

Bank Of America
10.2008 - Current
  • Workforce management planning, volume predictions and capacity planning
  • Managed employee-related issues encompassing labor, turnover and diversity
  • Managed, trained and motivated FLMs to continuously improve knowledge and abilities in People manager role
  • Improved employee productivity with comprehensive training programs and performance monitoring.
  • Spearheaded process improvement initiatives that led to increased operational efficiency across all departments without compromising quality or service levels.
  • Established project timelines, monitored progress against milestones, and addressed bottlenecks promptly to minimize delays in deliverables.
  • Facilitated the implementation of new technologies to drive innovation within the organization while maintaining operational excellence.
  • Enhanced client satisfaction by ensuring timely delivery of services, addressing concerns, and maintaining open communication channels.
  • Directed risk management efforts by identifying potential threats, developing contingency plans, and implementing preventive measures to mitigate risks.
  • Coordinated with cross-functional teams to optimize workflow efficiency and data-driven decision making.
  • Championed change management by fostering an environment of adaptability and resilience, encouraging teams to embrace new strategies and ways of working.
  • Achieved organizational objectives by setting clear performance goals, monitoring progress regularly, and adjusting plans as needed to ensure overall success.
  • Increased overall efficiency by analyzing existing systems and recommending improvements in line with best practices.
  • Streamlined operations by implementing efficient processes and standardizing procedures across departments.
  • Conducted regular performance evaluations to identify areas for improvement and provide feedback to team members.
  • Identified opportunities to improve business process flows and productivity.

Work Leader

Fidelity Investments
03.2005 - 10.2008
  • Company Overview: Fidelity Investments is an institutional provider of financial services and Investment Banking Company that helps individuals and institutions to meet their financial objectives
  • Ensuring to meet productivity and quality standards as per the norms
  • Handling escalations, client queries and issue resolutions
  • Reconciling the variances between General Ledger and Sub Ledger and work on Financial Control System platform
  • Timely clearance of open items those come in the snapshot report updated by onshore team on daily basis and aged items
  • Assisting business partners in filing resolution extension and approving them by validating the reason
  • Coordinating and implementing process and foundation training for new hires
  • Performance management
  • Fidelity Investments is an institutional provider of financial services and Investment Banking Company that helps individuals and institutions to meet their financial objectives

Customer Support Executive

TATA Serwigsol
04.2004 - 02.2005
  • Applying Standard Operating Procedures
  • Solving customer queries (Technical and Non Technical)
  • Updating customers about the new products and services

Education

MBA - Finance

Osmania University
06.2003

PGDCA - Computers

IGNOU
06.2001

Bachelor Of Commerce - Commerce

Osmania University
06.2000

Skills

  • Vendor Management
  • Operational Excellence
  • Risk Management
  • Performance Management
  • Business Process Management
  • Business Continuity Planning
  • Audit Readiness
  • Talent Planning
  • People Management
  • US Banking Regulations
  • Migrations
  • Anti Money Laundering
  • Business development and planning
  • Cross-functional coordination

Accomplishments

  • Completed Six sigma project, errors reduced by 42%
  • MBF Management by Fact, increased efficiency by 31%
  • Risk project : Created Remediator tool resulted in 100% financial errors reduction
  • 12 times recipient of “Gold Award”
  • 10 times recipient of “Silver Award”
  • Won Best Team award for 2011 H1 in Rewards and Recognitions across SOST functions
  • 4 times recipient of “Best Team award” out of seven months.

Certification

Six Sigma Project

AML Expert

Generational Ambassador Program

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Kannada
Elementary (A2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All progress takes place outside the comfort zone.
Michael John Bobak

Interests

Chess

Reading books

Travel

Timeline

Assistant Vice President of Operations

Bank Of America
10.2008 - Current

Work Leader

Fidelity Investments
03.2005 - 10.2008

Customer Support Executive

TATA Serwigsol
04.2004 - 02.2005

PGDCA - Computers

IGNOU

Bachelor Of Commerce - Commerce

Osmania University

MBA - Finance

Osmania University
Shravan Kumar Veeramally