With 19+ years of experience across multiple fields,
As an Operations Manager, I excel at effectively managing volumes within SLA while maintaining a 95% quality rate. My focus lies in ensuring compliance with regulatory requirements and internal audits, as well as driving process improvement projects within the line of business. I have successfully executed process migrations from the US to India and from Gurugram to Hyderabad as part of contingency planning. Through meticulous attention to detail and dedication to cultivating efficient environments, I have achieved improved team efficiency and reduced error rates. Moreover, I have implemented impactful business process improvements that significantly reduced financial losses. Additionally, I led the automation and implementation of RPA.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Dynamic individual with hands-on experience in Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Six Sigma Project
AML Expert
Generational Ambassador Program
Chess
Reading books
Travel