SHRAVYA GANTA
HYDERABAD
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
FSS(Field Support Service) Associate
HCL
Bangalore
03.2023 - Current
- Experienced Analyst in Global FSS with 2 years as a Field Service Engineer,Field Service. enhancing customer satisfaction, and optimizing equipment performance. Demonstrated expertise in overseeing installations, troubleshooting complex technical issues, and working closely with cross-functional teams to drive customer loyalty.
- Managed and resolved a high volume of customer support tickets weekly, ensuring timely responses and effective solutions.
- Utilized ServiceNow to track, prioritize, and update customer issues from submission to resolution.
- Identify, diagnose and resolve issues related to hardware,Conduct thorough analysis to pinpoint the root cause of issue and implement effective assistance ensuring high levels of user satisfaction
- Coordinate with vendors where dedicated FSS are not available
Education
BTech - CSE
Indur Institute Of Engineering And Technology
01.2022
Skills
- Office 365
- Field support services
- Ticket handling
Projects
The influence of Artificial intelligence development on patent legislation:
The main motive of project is to protect inventions by providing patent through Artificial intelligence.
Deep learning for human action recognition:
The main aim of this project is to develop a model for recognition of human actions such as running, jogging, walking, clapping, hand writing and boxing.
Personal Information
Contact Number: +919704693229
Email ID: shravyashravsg@gmail.com
Address: 4-58, Korutlapet
Hyderabad,India 505303
Timeline
FSS(Field Support Service) Associate
HCL
03.2023 - Current
BTech - CSE
Indur Institute Of Engineering And Technology
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