Customer Service Representative
HSBC Electronic Data Processing
10.2023 - Current
Shravya Singamshetty
Customer Service Executive
Hyderabad,TG
Timeline
Post Graduation - Marketing Management And Human Resource
Bhavans Vivekananda PG College
2022.01 - 2023.05
Bachelor Of Commerce - Commerce
Loyola Academy Degree College
2017.06 - 2021.09
Work History
Customer Service Representative
HSBC Electronic Data Processing
10.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Education
Bachelor Of Commerce - Commerce
Loyola Academy Degree College
Hyderabad 2017.06 - 2021.09
Post Graduation - Marketing Management And Human Resource
Bhavans Vivekananda PG College
Hyderabad 2022.01 - 2023.05
Skills
- Customer service
- Critical thinking
- Problem resolution
- Conflict resolution
- Complaint handling
- Payment processing
- Staff training
- Quality control
- Transaction processing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Effective communication
- Proactive and Self-motivated
- Task prioritization
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.