SHRAVYA REDDY KATTA
Hyderabad
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Amazon
10.2017 - 10.2018
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative
247.ai
01.2017 - 10.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Science -
Sri Indu College of Engineering
Hyderabad05.2016
Intermediate -
Narayana Jr.College
Hyderabad04.2012
S.S.C -
Johnson Grammar School
Hyderabad, India03.2010
Skills
- Product and service knowledge
- Customer Relationship Management (CRM)
- Time management abilities
- Decision-Making
- Information Security
- Problem Resolution
- Communication effectiveness
Languages
English
Telugu
Personal Information
- Date of Birth: 04/09/1995
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Customer Service Associate
Amazon
10.2017 - 10.2018
Customer Service Representative
247.ai
01.2017 - 10.2017
Bachelor of Science -
Sri Indu College of Engineering
Intermediate -
Narayana Jr.College
S.S.C -
Johnson Grammar School
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