Shrawan Bagati
Summary
Business Analyst, utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant - Retail (HORECA)
Zomato Limited
02.2025 - Current
- Consulted 50+ leading 5-star hotel chains, premium restaurants, and iconic local outlets, enhancing their procurement, kitchen operations, and sustainability strategies.
- Drove cost optimization of up to 20% for both, the restaurants as well as Zomato by streamlining vendor sourcing, standardizing SKUs, and improving inventory management.
- Advised on ingredient traceability and compliance, helping clients meet FSSAI standards and adopt safer sourcing practices.
- Spearheaded menu engineering initiatives to boost profitability by up to 40% and reduce food waste, aligning with operational and seasonal trends.
- Enabled digital transformation by integrating tech-based procurement platforms (like Hyperpure) for seamless supply chain operations.
- Built long-term client relationships through customized consulting, market insights, and supplier negotiations, directly impacting bottom-line growth.
Product Owner - DrySign
Exela Technologies
11.2021 - 12.2023
- Gathered project requirements through interactions, meetings and walk-through with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD), workflow diagrams and user mock-ups.
- Monitoring the market along with developing competitive analysis, and Go to Market strategy for the launch of new products and new markets, providing valuable insights to the management
- Preparing and maintaining a market launch tracker in coordination with the group product manager
- Suggest, brainstorm, and prioritize product enhancement features.
- Lead testing activities for the entire application and active participation in UAT
- Aligning product vision with stakeholders' vision and ensure comprehensive sign-off from all the stakeholders on the business requirements.
- Manage the defect life cycle in Jira and provide timely resolution
- Develop confluence pages for prod release, containing business summaries, ticket lists, cut over plans and dependencies
- Implemented 'KEYCLOAK' for identity access management and integrated the application with 'STRIPE' for secure and seamless payments.
- Provide RCA on defects and actively perform gap analysis
- Acted as primary liaison between business stakeholders and technical teams, ensuring seamless communication and alignment of project goals
- Conducted requirement gathering sessions with customers to understand business needs and translate them into functional needs
- Created detailed BRDs and FSDs as per the project needs
- Managed end-to-end CR lifecycle, from impact analysis to implementation, ensuring minimal disruptions to the ongoing operations and prioritizing change requests based on business urgency and strategic alignment keeping in mind SLAs and Budget constraints
- Maintained a change request log to track modifications, approvals, and deployment timelines
- Used JIRA, CONFLUENCE, and TULEAP to manage customer requests efficiently
- Determine and assign sales quotas, targets, and/or goals
- Project and forecast annual and quarterly revenue and for one or more sales territories
- Develop sales strategies to acquire new customers or clients
- Track sales team metrics and share those with the company leadership
- Analyze sales data on sales results and develop plans to address performance gaps
- Collaborate with marketing executives to develop lead-generation plans
- Monitor competition, economic indicators, and industry trends
Business Analyst - Zomato Gold
Zomato Limited
04.2020 - 10.2021
- Created user stories for flat discount rate and membership charges on Gold membership and customer subscriptions.
- Liaising among end users, developers and cross IT teams for achieving optimal operational performance
- Facilitated workshops and training sessions for 100+ users
- Extensively worked on SQL queries using MySQL for comparison between online and walk-in orders
- Preparing test cases, conducting UAT and giving presentations as part of status reporting
- Liaising with third parties like payment gateways and internal teams for smooth and timely implementation
- Provided insights into project progress, key achievements, challenges, and future plans
- Create, edit, and update marketing collaterals, FAQs for user manual
- Designed MVPs based on the urgency, requirement, LOE and value addition
- Built structured feedback pipelines from restaurants and users, translating qualitative input into actionable product iterations—directly influencing feature rollouts like real-time order tracking and simplified menu integrations.
- Analysed user behavior and churn patterns to optimize Zomato Gold pricing tiers and benefit structure—leading to a 20% rise in conversion rates and reduced voluntary drop-offs.
Senior Key Account Manager
Zomato Limited
01.2019 - 03.2020
- Strategic planning and data study to optimize order volumes, average order value and order through rate while helping businesses make decisions on pricing, marketing and user engagement techniques
- End-to-end client relationship management including customer servicing, cross-selling of Zomato products, performance tracking and troubleshooting
- Enhance UI/UX through methods involving Competition bench-marking, page hygiene and restaurant visibility
- Collaborate with cross functional teams: Tech, Revenue and supply to solve real time issues
- Hyperpure: Introduced the B2B supply chain portal: Hyperpure by Zomato; Promoting next day delivery to cater to the requirements of F&B restaurant partners
- Zomato Market: Launched and scaled the Zomato market, facilitating grocery and essential product delivery during the COVID-19 pandemic when the company's revenue was down by 75%
- Generate potential leads and strike acquisition deals with restaurants and delivery kitchens via commission negotiations, consultations and data analysis
- Liaise with the central audit, revenue and logistics team to provide short-term and long-term solutions pertaining to onboarding and content
- Source direct revenue through advertisement sales and promotions of restaurant partners
- Undertake new zone/city launch to ensure an incremental supply
- Oversee the executive team ensuring daily and monthly targets are met
Senior Sales Officer
Berger Paints India Limited
01.2018 - 01.2018
- Developing and sustaining long-lasting relationships with customers
- Screening, recruiting, and training sales employees
- Answering customers' questions and escalating complex issues to the relevant departments as needed
- Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints
- Collaborating with the marketing department to ensure that the company is reaching its target audience
- Informing product developers of possible product improvements and changes to ensure that company products meet current market needs
Education
M.B.A -
University of Pune
01.2018
PGDBM - undefined
University of Jammu
01.2016
B.com - undefined
University of Jammu
01.2015
Skills
- Scrum
- Agile Methodologies
- Figma
- API Testing
- Jira
- Tulip
- Asana
- SQL
- MS Suite
- RFPs
- Requirement Analysis
- Documentation
- Product usage documentation
- MySQL
- Business analysis
- Process improvement
- Product life cycle management
- Stakeholder management
Certification
Product - led
Languages
English
Hindi
Timeline
Consultant - Retail (HORECA)
Zomato Limited
02.2025 - Current
Product Owner - DrySign
Exela Technologies
11.2021 - 12.2023
Business Analyst - Zomato Gold
Zomato Limited
04.2020 - 10.2021
Senior Key Account Manager
Zomato Limited
01.2019 - 03.2020
Senior Sales Officer
Berger Paints India Limited
01.2018 - 01.2018
PGDBM - undefined
University of Jammu
B.com - undefined
University of Jammu
M.B.A -
University of Pune
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