Shree Mukim
Accounting Services
Hyderabad
Summary
Experienced professional with a broad expertise in transition, reporting, account receivables, Accounts Payable, Procure to Pay, billing, and customer support. Experienced in the use of MS Excel for building reports. Draw on excellent organizational and communication skills and always delivered the projects/reports on time. Business Visa ready from United States of America and United Kingdom.
Professional in finance operations with strong background in managing accounts receivable functions. Skilled in optimizing processes, ensuring timely collections, and mitigating risks. Effective team collaborator known for adaptability and delivering results in dynamic environments. Proven ability to leverage analytical skills and leadership to drive operational success and enhance financial performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Genpact
08.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented sustainability initiatives, reducing environmental impact.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Accounts Receivable Operations Supervisor
Othain Software Services PVT
07.2023 - 08.2025
- On Site transition to Manila (Philipines) for Collections, Billing, Accounting services.
- As a Lead of the process handled 17 team members and connect with them for team huddle.
- Downloading report from Billing tool which includes billing templates, Tax & Freight details and all contract details of customers and check the total price and forecast the future payments.
- Verify the contracts which are going to expire in one month and follow up with customer for the renewal of the contract.
- Download the cash collection report from banks website and check the Total Account Receivables.
- Calculate the customer Credit worthy limit whenever the customer places an order.
- Check the Credit Exposure report and follow up with the account managers for the payment issues, Internal issues etc.
- Handling the customer disputed accounts and getting them resolved in 48 business hours.
- Preparing DSO, cash flow, cash collection rate, delinquency/number of invoices closed, number of credits, number of invoices billed/ Portal billing reports.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Reduced errors in data entry, instituting rigorous quality control checks.
Procure to Pay F&A - Team Lead
GLOBAL UNIVERSITY SOLUTIONS
09.2021 - 04.2023
- Handle a team of 14 members and connect with them twice a day for huddle and assistance.
- Connecting with the individual team member for Performance Management Cycle and providing feedback.
- Creating Purchase Order and Expense, Invoice, Supplier registration, Invoice payment.
- Pulling up the aged invoice report and segregating it bucket wise and sharing it with the team.
- Handling the aged invoices and Dispute invoices and get them resolved by connecting with the stakeholders.
- Connecting with the Suppliers/agents for – Purchase order, Expense, Supplier registration, Invoice.
- In contact with internal accounts team to check on invoice payment and remittance.
- Following up with the Business Development coordinator for HOS approval, Invoice.
- Getting trained on migration process and training the team.
- Creating SOP and updating it on regular basis whenever required.
- Following up with International HR regarding Freelancer or Business Developer update.
Order to Cash F&A - Credit Management Project Specialist
TECH MAHINDRA
11.2019 - 08.2020
- On Site transition to United Kingdom for Credit Management process.
- As an SME of the process handled 14 team members and connect with them for team huddle.
- Training the team and conducting teach back sessions and creating the SOP and process documentation.
- Download the cash collection report from banks website and check the Total Account Receivables.
- Check the Credit limit for every customer who places an order and proceed to the order fulfillment.
- Calculate the customer Credit worthy limit whenever the customer places an order.
- Remote training the team on ONG Oil and Natural Gas.
- Following up with the customer for their Credit invoices and asking them for payment so that they can be within the given credit limit.
- Check the Credit Exposure report and follow up with the account managers for the payment issues, Internal issues etc.
- Block the orders of the customer if they are ordering more than the credit limit or they have not made previous order payment.
- Check if any customers contract is about to expire or has expired and work accordingly.
- Coordinate with the internal teams like pricing, distribution, Accounting, Cash applications.
- Following up with the IT team on (Client based applications, share drives, Websites approval) and getting applications fixed to the offshore team.
Order to Cash - Credit Controller - Project Specialist
WIPRO LIMITED
04.2018 - 06.2019
- Downloading of daily report from Billing tool which includes billing templates, Tax & Freight details and all contract details of customers and check the total price and forecast the future payments.
- Verify the contracts which are going to expire in one month and follow up with customer for the renewal of the contract.
- Assigning task to the team on timely, daily, and weekly basis and preparing Dashboard.
- Check with the internal team for the customers credit limit by checking the company ratings, Financial Statements, Credit limit History etc.
- Cross training the team on OTC Cycle (Order Management, Billing, Collections, Cash applications, Dispute Management).
- Preparing the bucket wise sheet and coordinate with the Collections team members to collect the payments.
- If the customer has any dispute in the bill or not willing to make the whole payment then, need to check his credit history.
- Checking with the team members if they have any issues while creating the billing order or while collecting the payment with the customer and then used to check with the client relating to the issue.
- Preparing cash collection report, Number of invoices billed value (Domestic and International) on daily basis and discusses with the client.
Order to Cash F&A Audit - Audit Reconciliation Project Specialist
CDK GLOBAL
12.2015 - 12.2017
- Creating Reconciliation by pulling up the IP Address from the client server.
- Generating financial statements into Oracle.
- Creating Tax Setup’s (1099/W2) into Oracle and Clarify and providing it to the customer.
- Creating Tax Orders wherein the order is generated once the Tax Setup is created and entered Oracle.
- Preparing PING report by pull up from DMS and Citrix.
- Was awarded twice as best employee of the Month.
Order to Cash F&A - Collections and Financial credit control Analyst
GENPACT INDIA PVT LTD
06.2012 - 06.2015
- Prepared aging trial balance report in MS Excel and segregating it bucket wise.
- Check the customers Credit limit so that they can get the orders fulfilled.
- Followed up with the customer on all the invoices which were greater than 30 days to collect the payments.
- Collected overall 98% of cash collection rate and created a benchmark.
- Maintained the lowest delinquency, highest cash collection rate and lowest DSO.
- Cleared 99% of credits by either applying it to customer's invoices or by refunding.
- Prepared DSO, cash collection amount, cash collection rate, delinquency, number of invoices closed, number of credits pending reports for my team in MS Excel and MS PowerPoint.
- Sent daily report of cash collection, delinquency number of invoices worked, attendance reports in Excel to the manager and AVP.
- Coordinate with the onshore team and review the customer's account and block the orders of the customer if they are ordering more than the credit limit or they have not made previous order payment.
- Following up with the few prepayment customers twice a week and ask them for the payments.
- Attend meetings with Insurance and Financial institutions stake holders and discuss the progress, revenue, Invoices build, total recovered, Bad debts etc.
Customer Support Executive
JUST DIAL LIMITED
07.2011 - 01.2012
- Attended customers via calls, e-mails and Walkin’s to resolve their queries.
- Reported the accounts receivables from the customers and tracked the payment.
- Worked in coordination with the sales and marketing teams regarding customer query.
- Handled PAN India calls and newly registered customers.
- Prepared reports on behalf of the whole team on the number of inbound / outbound calls, e-mails, walk in clients, appreciations, tickets resolved/ pending and send it to reporting Manager.
Education
Bachelor of Commerce - Commerce
St. Paul’s Degree College
Hyderabad05-2011
Intermediate (C.E.C) - Commerce
St. Joseph’s Junior College
Hyderabad, India05-2008
Schooling (SSC) -
Gowtham Model School
Hyderabad, India05-2006
Skills
- MS Office (Advanced MS Excel User) / Power point / Outlook, Visio Power BI
Microsoft office
Credit management
Collections strategy
Accounts receivable
Financial records and reporting
Statement preparation
Debt collection
Aging balance management
Teamwork and collaboration
Operations management
Invoice processing
Collections expertise
Billing automation
Timeline
Operations Manager
Genpact
08.2025 - Current
Accounts Receivable Operations Supervisor
Othain Software Services PVT
07.2023 - 08.2025
Procure to Pay F&A - Team Lead
GLOBAL UNIVERSITY SOLUTIONS
09.2021 - 04.2023
Order to Cash F&A - Credit Management Project Specialist
TECH MAHINDRA
11.2019 - 08.2020
Order to Cash - Credit Controller - Project Specialist
WIPRO LIMITED
04.2018 - 06.2019
Order to Cash F&A Audit - Audit Reconciliation Project Specialist
CDK GLOBAL
12.2015 - 12.2017
Order to Cash F&A - Collections and Financial credit control Analyst
GENPACT INDIA PVT LTD
06.2012 - 06.2015
Customer Support Executive
JUST DIAL LIMITED
07.2011 - 01.2012
Bachelor of Commerce - Commerce
St. Paul’s Degree College
Intermediate (C.E.C) - Commerce
St. Joseph’s Junior College
Schooling (SSC) -
Gowtham Model School
PERSONAL DATA
- Name : SHREE MUKIM
- Age : 36 Years
- Date of Birth : 8th September 1990
- Gender : Male
- Marital Status : Married
- Nationality : Indian
- Language Proficiency : English, Hindi, Marathi and Telugu.
- Permanent Address : 3-5-516, Sai Pragathi Towers, Flat number 404, 5th Floor, Himayathnagar road. Hyderabad – 500029.