Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHREEDEVI M

Bengaluru,,KA

Summary

Proactive, demonstrated history of working in the Information Technology & Services industry with 8 years of experience. Seeking a challenging position in an organization to make use of automation skills and process improvement expertise to enhance productivity in the workplace.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager Information Security - Identity Management

Adp
05.2021 - Current
  • Facilitates relationship with external managed service provider to provide I&AM services to 15,000 users.
  • Ensures timely response for over 24,000 I&AM requests each year across the enterprise.
  • Supervises managed service provider's I&AM team and keeps track of their budget totaling $300,000 per year.
  • Partners with HR and IT Finance to hire and train new IAM engineers.
  • Coordinated with IAM Engineers to implement Thycotic (PAM solution) across the enterprise.
  • Sits on Architecture Review Board to consult I&AM best practices for new enterprise applications and approves/denies new purchases based on level of risk.
  • Architects user provisioning/deprovisioning and role based access control across the enterprise for applications with and without SSO, and for applications with both legacy and modern authentication mechanisms.
  • Partners with ServiceNow developers to automate service catalog items with Active Directory and to improve process workflows.
  • Oversees internal user access request system and reviews approvals for multiple enterprise applications.

Identity and Access Management Engineer

Globecomm Systems Inc.
05.2017 - 05.2021
  • Completed two HRIS migrations with Okta, moving from FIM to Okta with legacy Ceridian (SQL) and again from Ceridian to UKGPro (UltiPro).
  • Integrated single sign-on (SSO) for new enterprise applications via LDAP, ADFS, Azure, or Okta.
  • Monitored Okta org daily to remediate identity issues and to maintain attribute mappings from UKGPro to Active Directory.
  • Administrated Active Directory Federation Services (ADFS) to include creation, maintenance, and troubleshooting of relying party trusts.
  • Audited Active Directory for potential security risks while partnering with regulatory compliance and external auditors.
  • Aligned with stakeholders to implement role-based access solutions for enterprise applications.
  • Completed new Azure Active Directory single sign-on (SSO) configurations, troubleshoot Azure AD Sync connector, and managed Azure Federated SSO connections.
  • Demonstrated overall responsibility over Active Directory to include user accounts, troubleshooting, modifications, permissions, OU structure, and sites and services.

Field Client Support Services Analyst

Dell Inc. In Support Of Surgical Care Affiliates/OptumCare
10.2014 - 05.2017
  • Oversaw all user access requests submitted within the domain to ensure end user satisfaction while maintaining the principle of least privilege.
  • Audited user account discrepancies within AD, FIM, and Office 365 alongside the Information Security Manager, HIPAA Risk Officer, and Identity Access Management team.
  • Educated the help desk and end users with best practices concerning viruses, phishing and social engineering.
  • Regulated AD accounts and their administrative permissions within the domain using PowerShell or ManageEngine ADManager.
  • Executed emergency terminations, asset recovery, data retrieval and remote data wipes when deemed necessary by IT compliance or legal departments.
  • Designed PowerShell scripts to resolve AD/Office 365 issues and processes all new accounts through scripts to fix common problems.
  • Overhauled hundreds of Identity Management audit problems by comparing revenue cycle reporting with payroll teammate rosters to determine discrepancies between AD and the HR databases.
  • Standardized new hires and their security permissions within the domain to ensure compliance in relation with their job codes.
  • Streamlined the IT onboarding process by creating checklists and overhauling recruiter communications with a strong emphasis on access management.

Satellite Communications Technician

Alabama Air National Guard
06.2011 - 06.2016
  • Developed local area networks, active directory environments, and WSUS deployments for laptop packages supporting emergency dispatch centers.
  • Employed orbiting communication satellite, line-of-sight, and tropospheric scatter techniques to provide data services to thousands of DoD users worldwide..
  • Constructed network topologies used to deploy mass communication infrastructures affecting both ground and air users.

Helpdesk Administrator Level 2 Technician

COLSA Corporation
03.2013 - 10.2014
  • Maintained accounts through Active Directory, which includes additions to security groups, organizational accounts, and distribution lists, along with remote software installations for users.
  • Network Security
    • Implemented cyber compliance orders to support confidential operations, disable Active Directory accounts posing a network security risk, and to eliminate hacking ability.
    • Logged and tracked breaches of personally identifiable information (PII).
    • Remotely supported anti-virus and malware investigation tools.
  • Problem Resolution
    • Served as advocate for end users, performing tests in over 4,200 incident management requests.

Education

Bachelor of Engineering (B.E) - Electronics & Communications Engineering

Vishveshwarya Technological University, Belgum
Hubli, India
08.2016

Skills

  • Windows PowerShell
  • Okta & SSO Federation
  • Role Based Access Control (RBAC)
  • M365 License & Device Management
  • Azure Active Directory/Azure SSO
  • Amazon Web Services (AWS)
  • Service accounts (SVC) & GMSA
  • Incident management & Response
  • Active Directory Automation
  • PAM services
  • IAM Audits, Governance and Compliance
  • ServiceNow Admin & ITSM process
  • Active Directory SOC Response
  • Powershell, Python, JavaScript
  • CRM & ServiceNow

Certification


  • Microsoft Certified Technology Associate (MTA): Windows Server Administration
  • Microsoft Certified Technology Associate (MTA): Security Fundamentals
  • Microsoft Certified Professional (MCPS)
  • Microsoft Certified Solutions Associate (MCSA): Windows 7
  • Microsoft Certified Solutions Associate (MCSA): Windows 8.1
  • Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
  • Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7
  • ServiceNow System Administrator Certification (CSA)
  • Amazon Web Services (AWS)

Timeline

Manager Information Security - Identity Management

Adp
05.2021 - Current

Identity and Access Management Engineer

Globecomm Systems Inc.
05.2017 - 05.2021

Field Client Support Services Analyst

Dell Inc. In Support Of Surgical Care Affiliates/OptumCare
10.2014 - 05.2017

Helpdesk Administrator Level 2 Technician

COLSA Corporation
03.2013 - 10.2014

Satellite Communications Technician

Alabama Air National Guard
06.2011 - 06.2016

Bachelor of Engineering (B.E) - Electronics & Communications Engineering

Vishveshwarya Technological University, Belgum

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SHREEDEVI M