SHREEJA MOKTAN
Bengaluru
Summary
Ops Specialist with a proven track record in implementing process improvements and mentoring junior staff to enhance team performance. Skilled in cross-functional collaboration and performance reporting, ensuring alignment of project goals with organizational objectives. Consistently delivers quality outcomes through strategic planning and execution.
Overview
8
8
years of professional experience
Work History
Ops Specialist, AU Payments Servicing
Australia and New Zealand Bank
Bengaluru
03.2017 - 01.2025
- Developed training materials to enhance staff knowledge and performance.
- Coordinated team meetings to discuss project updates and address challenges.
- Implemented process improvements to streamline daily operations and workflows.
- Mentored junior staff in best practices and standard operating procedures.
- Managed project timelines to ensure alignment with organizational goals and objectives.
- Collaborated with cross-functional teams to support strategic initiatives and projects.
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
- Created training materials for new hires on the company's procedures and policies.
- Implemented process improvements to increase efficiency and reduce costs.
- Performed quality assurance testing on newly developed software applications.
- Maintained positive working relationship with fellow staff and management.
Education
Commercee
Jyoti Nivas College
BengaluruSkills
- Process improvement
- Quality assurance
- Training development
- Project coordination
- Performance reporting
- Cross-functional collaboration
- Problem solving
- Effective communication
- Staff mentoring
- Time management
- Team performance improvement
- Quality assessment
- Workflow automation
- Coaching and mentoring
Languages
English
First Language
References
References available upon request.
Timeline
Ops Specialist, AU Payments Servicing
Australia and New Zealand Bank
03.2017 - 01.2025
Commercee
Jyoti Nivas College
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