Shreekanth KM

CAPI (Customer Onboarding) | British Petroleum (BP)

Support Engineer & Developer

CAPI is an enterprise‑scale customer onboarding and application processing platform used to manage and automate onboarding journeys for business customers across multiple regions.

• Supported enterprise onboarding platform for fuel card usage across Europe.
• Provided L2/L3 production support, incident resolution, and root-cause analysis.
• Worked on OAF, CMS, and Back Office modules.
• Integrated systems like SEPA, KYC, Salesforce, SAP, CARDEX, OLS.
• Worked onsite in the UK collaborating with clients and stakeholders.
• Performed Root Cause Analysis (RCA) for recurring issues, documented corrective and preventive actions, and enhanced runbooks to improve MTTR and reduce repeat incidents.
• Worked extensively on Vue.js frontend issue resolution, including bug fixing, validation issues, UI defects, and minor functional enhancements.
• Actively involved in campaign creation and configuration support, including automation of campaign creation using GitHub Copilot, significantly reducing manual effort and turnaround time.

Onsite Experience – United Kingdom

• Selected for UK onsite engagement based on strong technical expertise and client‑handling capabilities.
• Worked directly with business stakeholders, product owners, and onsite technical teams, providing real‑time incident updates, impact analysis, and resolution timelines.
• Acted as a bridge between onsite stakeholders and offshore teams, ensuring accurate requirement clarification, prioritization, and faster decision‑making.
• Gained hands‑on exposure to UK work culture, SLA‑driven enterprise support processes, and high‑expectation client‑facing environments.

Pacifyca – College & School ERP

Software developer

Pacifyca is an innovative yet simple to use ERP for schools and colleges, providing synergy between management, teachers, students and parents. Pacifyca provides the facility to carry out all day-to-day activities of the colleges and school such as admission, attendance, account, marks card etc.

• Involved in end‑to‑end application development, including design, implementation, testing, and bug fixing
• Developed and enhanced Vue.js components for modules such as student management, attendance, and academic records.
• Implemented backend logic using Laravel, handling business rules, validations, and database interactions.
• Integrated frontend and backend using Axios for REST API communication.
• Designed and implemented Marks Card, Transfer Certificate (TC), and other academic certificates, ensuring accurate data mapping, standardized layouts, and print‑ready formats.
• Collaborated closely with QA and functional teams to test features, fix defects, and improve application stability.