Shreekunj Patel
Ghodbandar
Summary
Seasoned Customer Relations Manager with practical experience managing customer service teams. Possess strong skills in developing and implementing effective customer service policies, as well as fostering positive relationships with customers to drive brand loyalty and revenue. Demonstrated impact by enhancing overall customer satisfaction rates in previous roles through strategic initiatives and effective team leadership.
Overview
16
16
years of professional experience
Work History
Sales & Customer Relations Manager
Bausch & Lomb Private Ltd.
Mumbai
04.2023 - Current
- Currently working for Western Market . I have also worked for the South Mumbai and Navi Mumbai areas.
- Handling 1 Distributors, 50 Hospitals & 105 Dealers. Turnover around 2.00 Cr
- Educating dealers about the product & maintaining relationships for a longer time.
- Analyzing the feedback to work on the quality of the product.
- Conducting training sessions with dealers to educate them about the product price scheme, Upgrading dealer from lower ticket size to higher ticket size.
Senior Sales Executive
Bausch & Lomb Private Ltd.
Mumbai
02.2020 - 03.2023
- Collecting & settling the payment from the dealers regularly according to the timeline
- Experienced in managing around 145 dealers Channel Development & Generating Revenue.
Channel Sales Executive
Parle products Pvt Ltd
Mumbai
07.2018 - 01.2020
- Managed a team of 15 people & turnover around 16.5CR
- Opening new retail outlets & supervising product quality, hygiene & taste
- Reviewing updated reports from the team & making sure to achieve goals
- Revising the inventory report & claiming partner channels
- Educating dealers about the brand image & importance of brand voice
- Daily sending the DSR.
- POB & PDP planning, Distributor replacement claims & debit notes claims
Territory Sales Executive
IPM India wholesale Trading India Pvt Ltd
Mumbai
09.2015 - 07.2018
- Managing a team of 12, one distributor & 480 outlets
- Competitor analysis of market & maintaining public relations
- Coordinating with salesmen & selecting rental outlets
- Supervising the outlets & creating weekly reports for market analysis
- Creating strategies of visual & displays for the outlets
- Working with salesman and correcting OOS
- Placing a variant as per planogram
- POSM placement in outlet
- Handling 1 distributor and 480 Outlet
- Handling team size 12 & Turnover approximately 12 cr.
Channel Sales Representative
Flourish Purefoods Pvt ltd
Mumbai
09.2014 - 08.2015
- Leading a team of 3 & briefing them about the current market
- Conducting in-shop promotional & sampling activities at retail outlets
- Maintaining weekly & monthly report data from the team
- Teaching the dealers about the brand image & enlightening them with the brand quality
Administration Assistant
S M Corporation
Ahemdabad
08.2013 - 07.2014
- On-field supervising by visiting canteens & stalls
- Maintaining kitchen & sales report
- Collecting & settling payments from the dealers
Analyst
Deutsche Bank Operations International Pvt Ltd
Mumbai
07.2012 - 07.2013
- Financial Analysis (GBS – MI Reporting) MIS reporting & Commentaries:
- Tracking MoM actual cost booked in cost centre at each expenditure line with the benchmark plan financials and provides commentaries on variances to COO of the organization
- Preparation of reports at the bottom level to give the clear view of financials to the COO Community
- Reporting financial statement to the finance director
- Understand and mapping new process, suggest the changes in process if required.
Sales Executive
Element's Life Styles Pvt Ltd
Mumbai
06.2010 - 06.2012
- Visiting dealer place to motivate them to sell our product
- Educating dealer with proper knowledge about the product, giving them right suggestion so we can maintain a good relationship for long time
- Collecting a payment from the dealer's place after a regular interval time i.e.(30 days Credit time)
- Educating new dealer & Distributor with our pricing scheme.
Education
Post Graduation Programme - Marketing
Indira School of Career Studies
Navi Mumbai04.2010
MBA - Finance
SMU
Sikkim Manipal University 03.2010
Master of Accountancy - Accounting And Finance
Somaiya College
Mumbai, MH01.2008
HSC -
VPM College
Mumbai, MH01.2005
SSC -
Mithila English High
Thane, MH03.2001
Skills
- Territory development
- Product training
- Sales strategy development
- Market analysis
- Dealer onboarding
- Revenue generation
Personal Information
- Date of Birth: 08/30/86
- Place of Birth: Patan, Gujarat
Languages
- Hindi
- Marathi
- English
- Gujarati
Timeline
Sales & Customer Relations Manager
Bausch & Lomb Private Ltd.
04.2023 - Current
Senior Sales Executive
Bausch & Lomb Private Ltd.
02.2020 - 03.2023
Channel Sales Executive
Parle products Pvt Ltd
07.2018 - 01.2020
Territory Sales Executive
IPM India wholesale Trading India Pvt Ltd
09.2015 - 07.2018
Channel Sales Representative
Flourish Purefoods Pvt ltd
09.2014 - 08.2015
Administration Assistant
S M Corporation
08.2013 - 07.2014
Analyst
Deutsche Bank Operations International Pvt Ltd
07.2012 - 07.2013
Sales Executive
Element's Life Styles Pvt Ltd
06.2010 - 06.2012
Post Graduation Programme - Marketing
Indira School of Career Studies
MBA - Finance
SMU
Master of Accountancy - Accounting And Finance
Somaiya College
HSC -
VPM College
SSC -
Mithila English High