Shreelata Roy

• Planning & Strategizing marketing activities with the Marketing and Channel teams for the end users and channels.

• Developing and maintaining SAAS prospect and customer list based on strategic marketing data and other sources for sales leads.

• Increased in revenue growth via prospecting, qualifying, selling and closing Mid market & Key client accounts.

• Meeting 100% Quarterly & Annual Revenue Targets.

• Managing perspective client relationships.

• Providing consultative solutions sales process to prospects.

• Conducting one-on-one and group sales presentations.

• Calling to establish new opportunities.

• Tracking customer information, forecasts and reports.

• Working with Denave India Pvt Ltd for MICROSOFT process.
• Identifying and making contact with new prospective clients for SAAS based solutions.
• Arranging meetings with prospective clients.
• Promoting the image of the company as a leader in technology services.
• Identifying their requirements and then proposing solutions, majorly focusing on SAAS.
• Highlighting the benefits of the company’s software products and services.
• Developing sustainable relationships with decision makers.
• Coming up with new strategies to increase sales.
• Following the sales process from start through to close.
• Negotiating commercial and license agreements with clients.

• Conducting online training sessions to new clients and led the on boarding process to ensure success rate of SAAS of the company’s Product- BOOST
• Circulating production data (production/ spoilage/ efficiencies) daily/ monthly or on frequencies as agreed with managers.
• Follow-up with production and design team and gets update regarding ongoing project/work and insure to get is completed within time frame.
• Acquisition of new client from the assigned territory.
• Making strategies to engage the client with company's application.
• Taking Care of on Boarding Clients.

• Taking care of client servicing vintage.
• Taking care of big brands like Eureka Forbes, L&T Steels, KSB pumps Etc to list their products on indiamart platform.
• Monitoring individual and auditing the performance of each individual on fortnight basis.
• Monitoring and analysis of key data of the region allocated including Customer satisfaction, client’s complaints, NPS Score, sales figures, sales personnel & productivity ratios.
• Responsible for team recruitment, training, hand holding and ensuring high retention of team.
• Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.
• Organizing sessions after analyzing and evaluating the skill set of the teammates for client handling, pitching techniques, critical situation analysis etc.
• Provided a learning environment for the teammates towards customer delight and ensure smooth rendering of services by cultivating their competencies and motivating them to push themselves beyond their limits.
• Drive performance incentive structure and sales promotion schemes.
• Directly reporting to Zonal head of the company and sharing performance statistics on weekly basis.
• Business Development through renewals and up-selling higher packages by the team.
• Responsible for day to day functional supervision of team including work assignment, attendance monitoring.
• Ensuring all the process and the policies should be followed properly.
• Acquisition of new client from the assigned territory.
• Client Servicing, retention & making policies towards 100% client satisfaction.
• Making strategies to engage the client with India mart like mobile app, daily login on India mart, Buy Lead consumption etc.
• Taking Care of on Boarding Clients on Indiamart Online Portal.

• Handling Calls and Assisting the customer to proceed the plan.
• Providing the after-sale service.
• Handling post sales queries related to sales.
• Looking the customer complaints, dissatisfaction and doing best activities on their problems.
• Maintaining the Customer satisfaction standards in coordination with customer care department to fetch the exceptional results in Sales satisfaction.