Shreenidhi Shetty
HR Business Partner
CBD Belapur
Summary
With positive and adaptable personality, quickly assimilates into collaborative team environments. Possesses strong knowledge in employee relations and talent management, coupled with skills in conflict resolution and performance analysis. Aims to drive organizational success through effective HR strategies and fostering supportive workplace culture.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
HR Business Partner
Growisto
02.2024 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Enhanced employee satisfaction by implementing innovative HR strategies and policies.
- Collaborated with leadership to assess and improve policies across board.
- Managed escalations from leadership and employees to ensure timely conflict resolution and foster a positive workplace culture.
Sr.Team Leader,Operations
CarTrade Tech(Carwale.com)
05.2022 - 01.2024
- Result-oriented team leader with invoicing, document management and financial reporting experience
- Successful in managing different members of the team to achieve business objectives
- Detail-oriented and effective, with both project and time management strengths.
- Discovered training needs and provided coaching.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Handled client and consumer escalations, ensuring resolution within defined TAT to support business continuity and client satisfaction.
Team Leader, Operations
CarWale.com
05.2019 - 04.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
OPERATIONS EXECUTIVE
MXC Solutions(Carwale.com)
11.2016 - 09.2019
- One of the fortunate ones to work with different processes, such as Cartrade, Feedback Calling, Dealer Coordination
- Calling current and prospective customers to assist them with the decision to purchase a car
- Accurately recording details of customers' purchase information
- Generating promising leads for the outside sales team to pursue
- Managing customer track by ensuring that existing customers remain satisfied with company's services
- Developing and sustaining solid relationships with customers to encourage repeat business
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
- Coordinating with dealers to arrange for prospective buyers to provide the required services
- Follow-up with the dealers before the customer buys the vehicle to ensure that the customer is linked to the dealer and confirm the customer's booking details.
Actor
Film Industry
02.2010 - 09.2015
- Learned scripts to understand characters' relationships and develop role interpretations.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Worked collaboratively with other actors to perform scenes and convey stories.
- Offered suggestions to directors regarding roles, scenes and lines to improve output.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
Education
SSC -
Bharti Vidya Peeth Highschool
04.2005 - 03.2006
HSC -
Bharti Vidya Peeth Highschool
03.2006 - 04.2008
Skills
Client communication - client calls, meetings, call scripts, etc
Talent management
Workforce planning
Stakeholder management
HR analytics
Onboarding processes
Employee surveys
Internal communications
Exit interviews
Grievance handling
Interests
Dancing
Singing
Acting
Watching Movies & Travelling
Extracurricular Activities
Demonstrated leadership by choreographing annual dance performances and facilitating team-building activities across multiple business units for the yearly rewards and recognition program.
Accomplishments
Achieved recognition as the Leader of the Year for the period spanning 2022-2023, a testament to my outstanding leadership skills, contributions, and impact within the organization.
Timeline
HR Business Partner
Growisto
02.2024 - Current
Sr.Team Leader,Operations
CarTrade Tech(Carwale.com)
05.2022 - 01.2024
Team Leader, Operations
CarWale.com
05.2019 - 04.2021
OPERATIONS EXECUTIVE
MXC Solutions(Carwale.com)
11.2016 - 09.2019
Actor
Film Industry
02.2010 - 09.2015
HSC -
Bharti Vidya Peeth Highschool
03.2006 - 04.2008
SSC -
Bharti Vidya Peeth Highschool
04.2005 - 03.2006
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