Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
SHREERAKSHA

SHREERAKSHA

Customer Service Executive
Dubai

Summary

Experienced professional with a diverse background in aviation, hospitality, and logistics. Proven track record of delivering excellent passenger service, thriving in high-pressure customer-facing roles, and ensuring seamless operational processes. Skilled at coordinating across functions, handling emergencies efficiently, and managing client relationships. Strong foundation in aviation safety protocols and successful execution of hospitality events.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Customer Service Executive

Pronk Multiservice ME FZE
DUBAI
06.2024 - Current
  • Provided expert assistance to clients regarding industrial crating, securing, and lashing services.
  • Managed service requests, processed orders, and coordinated project timelines for operational efficiency.
  • Collaborated with logistics teams to ensure timely service delivery and execution.
  • Handled customer inquiries and complaints, ensuring prompt and professional resolutions.
  • Maintained customer records, agreements, and documentation with high accuracy.
  • Supported technical selection of service solutions for clients and maintained compliance standards.

Cabin Crew

IndiGo Airlines
Bangalore
07.2023 - 05.2024
  • Delivered exceptional service to passengers on domestic flights while upholding safety and service standards.
  • Conducted pre-flight briefings, safety demonstrations, and emergency readiness checks.
  • Assisted passengers with seating, onboard comfort, and special needs during flights.
  • Collaborated with flight crew and ground staff to ensure seamless travel experiences.
  • Maintained compliance with DGCA protocols and participated in regular safety drills.

Banquets Coordinator

AJ Grand Hotel
MANGALORE
06.2022 - 06.2023
  • Managed event reservations, banquet sales, and operations to ensure smooth execution and profitability.
  • Supervised setup teams, coordinated room arrangements, and addressed client needs in real-time.
  • Maintained event schedules, client communication, and operational documentation.

Education

Diploma - Aviation & Hotel Management

Indian Aviation Academy
01.2020 - 01.2022

Bachelor of Commerce -

Rabindranath Tagore University
01.2021 - Current

Skills

Customer relationship management

Customer needs assessment

Issue escalation

Customer engagement

Relationship building

Team collaboration

Customer retention

Technical support

Presentation skills

Client engagement

Employee performance management

Stakeholder oversight

Email management

Escalation control

Software

MS-WORD, MS-excel, MS-Powerpoint

AI Tools (Grok, ChatGPT, Claude AI)

IDS NEXT 70 (FO & POS)

Data Entry and Reporting Tools (eg, Google Sheets)

Communication Platforms (eg, Microsoft Teams, Slack)

ERP Systems

Timeline

Customer Service Executive

Pronk Multiservice ME FZE
06.2024 - Current

Cabin Crew

IndiGo Airlines
07.2023 - 05.2024

Banquets Coordinator

AJ Grand Hotel
06.2022 - 06.2023

Bachelor of Commerce -

Rabindranath Tagore University
01.2021 - Current

Diploma - Aviation & Hotel Management

Indian Aviation Academy
01.2020 - 01.2022

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SHREERAKSHA Customer Service Executive