Summary
Overview
Work History
Education
Skills
Websites
Certification
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Timeline
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Shreeram Chile

Kharghar

Summary

Proactive and results-oriented professional with 15 years of experience in Consulting, Delivery Management, Service Level Management, and Performance Management. Recognized for leading diverse teams, including remote locations, with a people-centered management style and excellent interpersonal and communication skills. Proven track record of achieving organizational goals consistently.

Engineering professional with strong focus on team collaboration and achieving results. Skilled in project management, process optimization, and technical leadership. Adept at adapting to changing needs, ensuring reliability and fostering high-performance culture. Known for strategic thinking, problem-solving, and effective communication.

Overview

15
15
years of professional experience
2010
2010
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

System Engineering Manager | System Engineering Consultant

Ribbon Communication
10.2022 - Current
  • Company Overview: Former ECI Telecom
  • Defined product requirements to meet customer needs.
  • Delivered technical demos for partners and customers.
  • Produced technical solution documents, LLDs, and test plans for PoCs.
  • Supported escalations and POCs.
  • Former ECI Telecom

Advanced Services Engineer 4

Juniper Networks
07.2021 - 10.2022
  • Optimized network reliability for key customers.
  • Reviewed and recommended network configurations for improved performance.
  • Delivered technical consulting services and reports (impact assessments, health checks, upgrades).

Lead Technical Support | Technical Support Engineer

Ribbon Communication
02.2012 - 07.2021
  • Company Overview: Former ECI Telecom
  • Led and managed technical support teams.
  • Troubleshot network issues, simulate issues in Lab and provided prompt service within SLAs.
  • Designed, tested, and implemented network solutions with LLD documentation.
  • Managed Greenfield Installations, Network Expansions, and Migrations across multiple global projects.
  • Former ECI Telecom

NOC Engineer

Reliance Communication
06.2010 - 02.2012
  • Monitored and troubleshot enterprise services and networks within SLAs.
  • Conducted root cause analysis and furnished findings to customers.

Education

B.E. - Electronics & Telecommunication

Mumbai University

HSC - undefined

Maharashtra Board

SSC - undefined

Maharashtra Board

Skills

  • People Management
  • Problem Management
  • Service Level Management
  • Resource Management
  • Quality Control Activities
  • VPNs

Certification

Cisco: CCNA, CCNP (Routing & Switching).

<Enter your own>

  • Passport Number: Z5049239
  • Date of Birth: 04/01/89

Timeline

System Engineering Manager | System Engineering Consultant

Ribbon Communication
10.2022 - Current

Advanced Services Engineer 4

Juniper Networks
07.2021 - 10.2022

Lead Technical Support | Technical Support Engineer

Ribbon Communication
02.2012 - 07.2021

NOC Engineer

Reliance Communication
06.2010 - 02.2012

HSC - undefined

Maharashtra Board

SSC - undefined

Maharashtra Board

B.E. - Electronics & Telecommunication

Mumbai University
Shreeram Chile