Shreestee Priya Kumari
Bengaluru
Summary
Results-driven Customer Success Manager with 6 years of experience enhancing customer satisfaction and retention. Demonstrated ability to build robust relationships while identifying and addressing client needs, resulting in sustainable growth. Expertise in customer journey mapping, developing success metrics, and facilitating cross-functional collaboration to achieve strategic objectives. Career aspirations include leveraging skills to drive greater customer engagement and success at a forward-thinking organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Route Mobile Limited
Bengaluru
05.2022 - Current
- Revenue Growth: Spearheaded South India Enterprise business, growing revenue from ₹20 Cr (FY19-20) to ₹24 Cr through diversified customer portfolios (BFSI, Ecommerce, Tech Startups, Resellers, etc.).
- Customer Success & Retention: Maintained long-term strategic relationships, reducing churn while driving 82% growth in new product adoption (Voice, WhatsApp, Verified SMS) in FY20-21.
- Leadership & Team Management: Led a team of 2 BDMs & 6 support engineers, ensuring seamless customer onboarding, adoption, and engagement.
- Key Achievements:
Consistently grew revenue YoY (18% in FY17-18, 20% in FY18-19, 33% in FY19-20).
Maintained an average portfolio profit of 12% with ₹2.2 Cr monthly collections.
Secured a ₹2.1 Cr deal, adding 8% to overall revenue and generating an additional ₹1 Cr in recurring revenue. - Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Developed plans and strategies to grow business and achieve company portfolio goals.
Senior Admission Counsellor
Jigsaw Academy
Bengaluru
08.2020 - Current
- Drove phases of sales from leads generation and prospecting to presentation and contract development
- Achieved the monthly targets with a ticket size of INR 60,000 to INR 7,00,000
- Strategized and implemented methods for increasing sales within organization based on specific needs of the customers
- Best performer for 4 times & Q2-2021 top performer
Learning Consultant
Great Learning
Bengaluru
06.2019 - 08.2020
- Negotiate/ close deals and handle complaints or objections
- Achieved the monthly targets with a ticket size of INR 147,000 to 395000
- Looking after the entire sales lifecycle: starting from engaging with the leads with the final conversation
- Updating and maintaining MIS report
- Coordinating with marketing team to fine tune marketing plans related to admissions
- Best performer award for 3 months
Education
BE - Electronic & Communication
Acharya Institute of Technology
Bengaluru, India06.2019
Skills
- Collaborate cross-functionally
- Leadership
- Customer relationship management
- Revenue growth strategies
- Product adoption
- Account management
- Strategic planning
- Client retention
- Key accounts development
- Negotiation and conflict resolution
- Effective communication
Certification
- B2B SALES - Udemy
- SAAS SALES - Udemy
- SQL - Udemy
- Analytics with excel - Jigsaw Academy
Accomplishments
- Achieved revenue of 18 Lakh, 21 Lakh and 30 Lakh per month for Jigsaw Academy and Great Learning respectively.
- Best performer for 4 months & Q2-2021 top performer at Jigsaw Academy.
- Best performer award for 3 months at Great Learning.
- Met Target Consistently.
Hobbies and Interests
- Exploring world
- Sales & Marketing Technology
- Travel
Timeline
Customer Success Manager
Route Mobile Limited
05.2022 - Current
Senior Admission Counsellor
Jigsaw Academy
08.2020 - Current
Learning Consultant
Great Learning
06.2019 - 08.2020
BE - Electronic & Communication
Acharya Institute of Technology
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