Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Timeline
Generic

Deepak Shreevathsa Mundakana

IT Service Engineer
Mangalore

Summary

Results-driven and detail-oriented IT professional with expertise in IT service engineering, software support, and web development. Proven ability to diagnose and resolve hardware, software, and network issues for seamless operations. Strong problem-solving abilities and excellent customer support skills. Passionate about teaching, cinematography, and emerging technologies. Skilled in managing multiple tasks in fast-paced environments, collaborating with teams, and driving continuous improvement in service efficiency. A well-versed engineering professional excelling in providing technical support and maintenance services. Known for effectively resolving issues to improve system reliability and performance. Emphasizes teamwork and adaptability to meet evolving project requirements. Highly skilled in diagnostics, preventive maintenance, and customer service with a commitment to delivering high-quality results.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

IT Service Engineer

Vipra Enterprises
Mangalore
06.2023 - Current
  • Diagnosed and resolved hardware, software, and network issues, ensuring optimal system performance
  • Provided on-site and remote technical support, troubleshooting system failures, and assisting with software installations
  • Conducted system upgrades, data recovery, and preventive maintenance to minimize downtime
  • Collaborated with teams to enhance technical processes and improve service delivery

Founder - CEO

Fluviesy
Mangalore
06.2018 - Current
  • Founded and managed an IT-based startup, overseeing technical operations and business strategy
  • Designed and developed innovative solutions to address client needs and improve market outreach
  • Led cross-functional teams, ensuring smooth project execution and customer satisfaction
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

Junior Support Engineer

GlowTouch Technologies
11.2022 - 04.2023
  • Provided real-time technical assistance as an iPage chat specialist, handling multiple customer queries simultaneously
  • Assisted customers with web development tools, troubleshooting hosting issues, and resolving website functionality errors
  • Delivered excellent customer support while managing high-volume chat interactions efficiently
  • Developed in-depth knowledge of web hosting, DNS configurations, and troubleshooting methodologies
  • Created knowledge base articles and process documentation to improve customer self-service options
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Streamlined support processes for increased efficiency and faster response times.

Education

BCA - Computer Application

Mangalore University
Mangalore
06.2019 - 08.2022

12th Grade - Commerce

Govt Pre University
Mangalore
06.2018 - 05.2019

Secondary School Leaving Certificate -

UHSS
Manjeshwara
06.2013 - 04.2014

Skills

  • C

  • Java

  • SQL

  • C#

  • Python

  • HTML

  • CSS

  • JavaScript

  • Android Development

  • App Deployment

  • IT Support

Certification

General Course in Python, ISRO India, 2020

Extracurricular Activities

Secretary of IT Association Secretary of Photography Association

Timeline

IT Service Engineer

Vipra Enterprises
06.2023 - Current

Junior Support Engineer

GlowTouch Technologies
11.2022 - 04.2023

BCA - Computer Application

Mangalore University
06.2019 - 08.2022

Founder - CEO

Fluviesy
06.2018 - Current

12th Grade - Commerce

Govt Pre University
06.2018 - 05.2019

Secondary School Leaving Certificate -

UHSS
06.2013 - 04.2014
Deepak Shreevathsa MundakanaIT Service Engineer