Shreeya Pandey
Jamshedpur
Summary
Focused Payroll Specialist known for handling job tasks with poise. Highly trained in all aspects of payroll and considered dedicated team player. Looking to take on a new role with a company where attention to detail and all types of personalities will be appreciated.
Overview
8
8
years of professional experience
Work History
Payroll Specialist
ADP Pvt Ltd.
Pune
12.2021 - 08.2023
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Assisted with auditing processes related to payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Onboarded new employees in time reporting and payroll systems.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
Senior Associate Consultant
Concentrix Daksh Services Pvt Ltd.
Pune
12.2020 - 12.2021
- Resolved difficult customer issues in a timely manner while maintaining positive relationships with customers.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Provided feedback on customer complaints, inquiries, and suggestions to management for improvement.
- Conducted regular follow-up calls to ensure customers were satisfied with their purchases.
- Identified opportunities to improve customer service processes through research and analysis of customer feedback.
- Assisted customers with product information, order status updates, billing inquiries, and technical support.
Customer Support Specialist
Capita India Pvt Ltd.
Pune
10.2019 - 07.2020
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Customer Care Executive
EXL Services Pvt Ltd.
Pune
06.2018 - 09.2019
- Analyzed call data to determine areas of improvement in the customer care process.
- Tracked customer order statuses using various systems including CRM software.
- Provided technical assistance related to product installation or operation when needed.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Inventory Executive
SALINI lOGISTICS
Jamshedpur
01.2016 - 05.2018
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Provided support during internal audits related to material management processes.
Education
Certified Industrial Accountant -
The Institute of Computer Accountants
02.2022
Bachelor of Commerce in Accountancy -
Karim City College
01.2016
Intermediate of Commerce -
Valley View School
01.2013
Matriculation -
Valley View School
Skills
- Effective Time Management
- Communication Skills
- Ability to Work in a Team
- Customer Service
- Ability to Work Under Pressure
- Data Entry and analysis
- Problem solving skills
- High Attention to Detail
- Payroll System Management
- Proficiency with Industry Software
- P45 Issuing
- New Starter Management
- Account Reconciliation
- Employee Data Auditing
- Payroll Budget Management
- Overtime Calculations
- Payroll Calculation
- Tax Calculations
- Data Entry
- Deduction Calculations
- Diary Management
- MS Office
- File Maintenance
- Invoice Processing
- Administrative Support Specialist
- Inbox Management
- Project Scheduling
- Expense Reporting
- Fast Typing Speed
- Risk Management
- Schedule Management
- Appointment Setting
- Calendar Management
- Mail Handling
- Logistics Management
- Technical Support
- Detail Orientated
- Proper Phone Etiquette
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Payroll Specialist
ADP Pvt Ltd.
12.2021 - 08.2023
Senior Associate Consultant
Concentrix Daksh Services Pvt Ltd.
12.2020 - 12.2021
Customer Support Specialist
Capita India Pvt Ltd.
10.2019 - 07.2020
Customer Care Executive
EXL Services Pvt Ltd.
06.2018 - 09.2019
Inventory Executive
SALINI lOGISTICS
01.2016 - 05.2018
Certified Industrial Accountant -
The Institute of Computer Accountants
Bachelor of Commerce in Accountancy -
Karim City College
Intermediate of Commerce -
Valley View School
Matriculation -
Valley View School
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