Shreeyansh Pawar
Bhopal
Summary
Insightful Moderator known for high productivity and efficient task completion. Specialize in community engagement, content management, and conflict resolution. Excel in communication, empathy, and decision-making skills to enhance online interactions and foster positive community environment.
Overview
8
8
years of professional experience
Work History
Contnet Moderator - Trainer
Taskus
Indore
07.2022 - 08.2025
- As a Content Moderator Trainer at TaskUs, I specialize in training and guiding new hires to ensure high-quality moderation standards. My role involves designing lesson plans, conducting On-Job Training (OJT), and preparing process knowledge tests (PKT) to strengthen domain expertise. I focus on improving Throughput by enabling teams to handle high volumes efficiently, ensuring a strong First Attempt Pass (FAP) rate for accuracy in decision-making, and driving Service Accuracy Percentage (SAP) through continuous coaching and audits. I also conduct Training Need Identification (TNI) and Training Needs Analysis (TNA) to address skill gaps, refine learning modules, and enhance overall team performance. By publishing performance reports, tracking bottom quartile improvement, and aligning training with business goals, I help deliver consistent and reliable content moderation outcomes.
Customer Service Representative
Teleperformance
Bhopal
06.2021 - 06.2022
- Assisted customers in resolving service inquiries and technical issues.
- Provided accurate product information to enhance customer experience.
- Managed high-volume calls with professionalism and efficiency.
Sales Executive
Smart value products and services LTD
Bhopal
01.2018 - 05.2021
- A Sales Executive is responsible for identifying potential customers, promoting products or services, and closing sales to achieve revenue targets. They build and maintain client relationships, explain product features, negotiate deals, and ensure customer satisfaction. Sales executives also track market trends, prepare reports, and work with teams to meet business goals.
Education
Bachelors in Commerce (B.com) - Commerce
Barkatullah University
Bhopal,India06-2023
Skills
- Customer relationship management
- Quality assurance
- Training development
- Performance analysis
- Coaching and mentoring
- Adaptability
Timeline
Contnet Moderator - Trainer
Taskus
07.2022 - 08.2025
Customer Service Representative
Teleperformance
06.2021 - 06.2022
Sales Executive
Smart value products and services LTD
01.2018 - 05.2021
Bachelors in Commerce (B.com) - Commerce
Barkatullah University