Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Srishty Shukla

Srishty Shukla

Gr. Noida West

Summary

I am a seasoned professional with over 4 years of expertise in delivering exceptional customer service to multinational clients. My unique professional background is built on years of providing outstanding customer support, employing creative problem-solving techniques, and cultivating customer loyalty.

Overview

4
4
years of professional experience

Work History

Sr. Associate

R. Systems International
Noida
02.2024 - Current
  • Harvests the utility bills in customer accounts on a frequency basis.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Contacted providers to follow up on late and missing invoices.
  • Performed data entry to update customer account information.
  • Answered customer's invoice questions and resolved issues discovered during the invoicing and collection process.
  • Reviewed and processed utility billing invoices for accuracy.
  • Check the provider's portal or call the providers for invoices.
  • Analyzed customer accounts to ensure timely payment of invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.

Sr. Advisor

Concentrix
Gurgaon
11.2023 - 01.2024
  • Responded UAE customer inquiries via phone, email, and chats related to their accounts, online banking, employee's salary portal, etc.
  • Assisted customers in managing online services and achieving daily banking needs.
  • Assisted customers with online banking services including account set up and password resets.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Educated customers on the features of our digital banking services.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Answered incoming customer inquiries regarding product and service information.

Senior Associate

AMEYA HEALTHCARE SERVICES
Ahmedabad
06.2021 - 10.2023
  • Managed inbound and outbound calls from diverse clients, customers, and patients with professionalism and efficiency
  • Demonstrated exceptional multitasking abilities, handling various tasks simultaneously and adapting swiftly to changing priorities within tight timeframes
  • Exhibited a strong customer service approach, addressing inquiries and concerns from individuals at all levels, both internally and externally
  • Collaborated effectively with team members to streamline processes and enhance overall customer satisfaction
  • Upheld a professional demeanor and positive attitude, contributing to a positive work environment and enhancing the customer experience.
  • Updated patient accounts with insurance verification information to ensure accurate billing.
  • Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
  • Accessed third-party insurance databases to identify coverage of benefits.

Education

Bachelor's - Computer Applications

Punjab Technical University
08.2015

Skills

  • Credit Cards
  • Banking
  • Customer Retention
  • Customer Support
  • Product Knowledge
  • Logistic Support
  • Senior Services
  • Customer Service
  • Customer Satisfaction
  • Utility billing knowledge
  • Billing statement review

Websites

Timeline

Sr. Associate

R. Systems International
02.2024 - Current

Sr. Advisor

Concentrix
11.2023 - 01.2024

Senior Associate

AMEYA HEALTHCARE SERVICES
06.2021 - 10.2023

Bachelor's - Computer Applications

Punjab Technical University

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Srishty Shukla