Shresth Nidhi Kaushik
Gurgaon
Summary
MBA in Marketing and diverse experience in business analysis, HR, and customer support, I bring strong analytical skills and a proven track record of delivering results. My background includes working with leading companies where I successfully managed projects, enhanced customer satisfaction, and streamlined operations.
Overview
13
13
years of professional experience
Work History
Assistant Manager HR Ops
CodeVyasa
02.2023 - Current
- Managing complete onboarding and offboarding process
- Job writing, posting, candidate screening, and Interviewing
- Collect, process, and manipulate data for onboarding and offboarding procedures to uncover valuable insights
- Utilize Google sheet to create HR performance dashboards, providing stakeholders with real-time metrics
- Reviewing and executing client agreements
- Project management involves overseeing various client projects using our resources to complete assigned tasks on time and meet deadlines.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed employees concern and complaints in a timely manner.
Customer Services Executive
Amazon
09.2020 - 03.2021
- Successfully handled customer queries for North American customers through chat and email platforms
- Provided prompt and accurate responses, ensuring high levels of customer satisfaction
- Demonstrated strong communication skills and ability to adapt to diverse customer needs
- Consistently met or exceeded performance targets, maintaining a high level of productivity in a remote work environment.
Catalogue Manager
Unilodgers
07.2019 - 11.2019
- Ensured adherence to set formats and requirements for online data, maintaining consistency and accuracy
- Proactively identified and communicated questions or doubts regarding new properties or update requests to the Supply team
- Collaborated with cross-functional teams to streamline processes and enhance the quality of property information
- Demonstrated attention to detail and a strong commitment to maintaining data integrity.
Communication specialist with UK based movers & packers' company
Van & Man
09.2016 - 01.2018
- Facilitated effective coordination between customers and vendors, ensuring seamless communication throughout the moving and packing process
- Utilized various tools such as MS Excel, FMS, live chat platforms, Google Docs, Slack, Front app, and Asana to streamline operations and enhance communication efficiency
- Provided exceptional customer service by handling inquiries and bookings for shifting jobs through chat and email support
- Contributed to the training and onboarding process by preparing and customizing training materials for new joiners.
Data Quality Assurance
SquadRun Inc
03.2016 - 12.2016
- Drove quality assurance for sampling of reports, data entry, and data analysis, ensuring accuracy and reliability
- Conducted web searches on platforms such as LinkedIn, Google, and other social media websites to assist in lead generation and extract necessary details
- Demonstrated strong attention to detail and the ability to work independently in a remote work environment.
Online Gadgets Advisor (Chat Platform)
91Mobiles Digital Web Pvt. Ltd.
07.2015 - 09.2016
- Assisted customers in making well-informed purchase decisions for electronic gadgets and home appliances through the chat platform
- Provided expert advice on product features and troubleshooting, with a primary focus on mobile devices
- Ensured high customer satisfaction by addressing inquiries, resolving issues, and delivering exceptional customer service
- Developed a deep understanding of the product offerings to provide accurate and reliable information to customers.
Business Analyst
Tata Consultancy Services
03.2013 - 12.2013
- Received comprehensive training and actively contributed to marketing mix modelling projects for FMCG major clients
- Conducted data cleaning, consolidation, and exploratory data analysis on diverse datasets
- Developed regression models using the Nielsen MMM tool to identify sales drivers and growth factors for brand sales
- Acquired expertise in marketing mix modelling, MS-Office, and data analysis techniques.
Associate Counselor
Clino Vision Pvt. Ltd
03.2011 - 04.2012
- Provided career counselling services, guiding individuals in making informed decisions about their professional paths
- Conducted capacity analysis to assess the skills and abilities of clients and align them with suitable opportunities
- Managed training schedules, ensuring efficient and effective delivery of educational programs.
Education
MBA - Marketing
Indore Indira school of career studies
01.2011
B.A. - Sociology, Geography, English literature
Kota University, Kota(Rajasthan)
01.2008
Diploma - IT
Sikkim Manipal University
Skills
- PowerPoint
- Advance Excel
- MS- word
- Power BI
- Google sheet/doc/forms
- Project Management
- Analytical Thinking
- Supervision and leadership
- Remote Office Availability
Personal Information
- Date of Birth: 09/25/88
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager HR Ops
CodeVyasa
02.2023 - Current
Customer Services Executive
Amazon
09.2020 - 03.2021
Catalogue Manager
Unilodgers
07.2019 - 11.2019
Communication specialist with UK based movers & packers' company
Van & Man
09.2016 - 01.2018
Data Quality Assurance
SquadRun Inc
03.2016 - 12.2016
Online Gadgets Advisor (Chat Platform)
91Mobiles Digital Web Pvt. Ltd.
07.2015 - 09.2016
Business Analyst
Tata Consultancy Services
03.2013 - 12.2013
Associate Counselor
Clino Vision Pvt. Ltd
03.2011 - 04.2012
MBA - Marketing
Indore Indira school of career studies
B.A. - Sociology, Geography, English literature
Kota University, Kota(Rajasthan)
Diploma - IT
Sikkim Manipal University
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