Shrey
New Delhi
Summary
Analyst with a Bachelor of Science and expertise in data analysis and communication, currently contributing at NatWest Group. Demonstrates strong collaboration skills and proficiency in Microsoft Office suite to boost productivity. Experienced in managing analytical tasks and providing insights that inform business strategies. Committed to continuous professional development in analytics and adept at delivering innovative solutions in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Analyst
NatWest Group
Delhi
07.2024 - Current
- Analyzed customer service data to identify and resolve issues, enhancing customer experience.
- Developed comprehensive training program to improve representatives' inquiry handling skills.
- Maintained accurate records of data collected during analysis processes.
- Promptly identified customer needs to ensure effective service delivery.
- Identified opportunities for organizational process improvements, driving operational efficiency.
Analyst
Delhivery Private Limited
Gurugram
02.2024 - 03.2024
Streamlined document management workflow processes to enhance efficiency.
- Generated reports from collected data for management review.
- Executed basic administrative tasks, including filing, copying, and scanning.
- Conducted research by gathering, analyzing, and summarizing relevant data.
- Maintained accurate logs of daily activities performed.
- Supported implementation of innovative analytical methods to align with business objectives.
- Ensured confidentiality of sensitive information during data entry.
Customer Service Representative
Concentrix
Gurugram
08.2023 - 12.2023
- Cultivated strong customer relationships through personalized assistance and support.
- Maintained professionalism while managing difficult customer interactions.
- Communicated analytical findings effectively to stakeholders, enhancing decision-making processes.
- Applied strong analytical skills to assess operational performance and identify improvement opportunities.
Education
Bachelor of Science - Mathematics
University of Delhi
Delhi07.2023
Skills
- Critical thinking and problem solving
- Fast Learner
- Decision Making
- Time Management
- Computer Skills
- Ability to Work in a Team
- Adaptability
- Team collaboration
- Strategic thinking
- Microsoft Office
- Process improvement
- Report generation
- Customer relationship management
- Document management
- Analytical reporting
- Attention to detail
- Research skills
- KPI analysis
- Report preparation
- MS Excel
- Strategic planning
- Process enhancement
- Research and analysis
- Verbal and written communication
- Excel proficiency
Certification
Anti-Money Laundering Essential concepts From Udemy.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
INTERNSHIPS
Human Resources (Assistant), Quess Corp Limited
- Prepare job descriptions, conduct job analysis and evaluation, to develop pay structure and compensation models
- To conduct market research to identify business opportunities, prepare comprehensive reports, and track on-call and other mobility product inquiries
COURSES
- Pursuing data science, Analytical Edu point(Saket).
- May 2025 — present
Timeline
Analyst
NatWest Group
07.2024 - Current
Analyst
Delhivery Private Limited
02.2024 - 03.2024
Customer Service Representative
Concentrix
08.2023 - 12.2023
Bachelor of Science - Mathematics
University of Delhi